Front Office Supervisor (Mission Control)
Company: YOTEL San Francisco
Location: Daly City
Posted on: September 12, 2023
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Job Description:
Why us?
The YOTEL San Francisco is set to hire a Front Office Supervisor
(Mission Control) to join our team in serving our associates with
creativity and passion!
Work where you belong! Set in one of the most historic buildings in
the city, YOTEL San Francisco's Mid-Market area offers a wealth of
arts and culture experiences including the Golden Gate Theatre only
a few steps away. A great location for exploring the city, tour the
sights via the famous cable cars via located adjacent to the
hotel.
As part of Sage Hospitality Group, we passionately strive to be the
best and create excellence in everything we do. We believe in
enriching lives one experience at a time. More than a slogan, we
empower our employees to make positive impacts on the communities
in which we live and work. By providing genuine service we build
relationships with our guests and value for our shareholders, and
we create unforgettable experiences.
We are looking for independent thinkers. Those who harness their
entrepreneurial spirit so that it breaks preconceived notions.
We're not afraid to forge our own path. After all, it's what
industry leaders do. That's why we welcome risk takers and creative
spirits alike. No matter your daily role, Sage recognizes that your
success is about more than the work you do-it's really about who
you are, which is why we invest in your personal and professional
growth. We hope you consider joining us!
Job Overview
Supervises front office staff ensuring an efficient operation
producing excellent results for our customers. Responds in a
professional and courteous manner to arriving, departing and
in-house guests by providing accurate and timely information and
services. Responds to telephone and in-person inquiries regarding
reservations, hotel information and guest concerns.
Responsibilities
-Supervise the operations of the front desk to ensure an optimal
level of service and hospitality is provided to the guests.
-Train, direct the work of, resolve issues/problems and coach and
counsel the front desk team members to ensure a quality
operation.
-Resolve customer issues, complaints, problems in a quick,
efficient manner to maintain a high level of customer satisfaction
and quality service.
-Completes established check-in procedures for arriving guests and
facilitates guest departure in order to close the guest account and
make the room available for the next guest.
-Regularly calculates and/or posts monies, receipts, guest accounts
and other forms of credit using accurate, proper cash handling
methods and established procedures in order to present the customer
with timely and precise hotel charges upon check-out and maintain
accurate hotel records.
-Courteously and accurately answers inquiries from potential guests
and accepts hotel reservations. Uses suggestive selling techniques
to sell room nights, increase occupancy and revenue.
-Maintains good customer relations by keeping abreast of all
in-house and area functions in order to answer questions and
concerns with timely and knowledgeable responses in person and on
telephone.
-Operates the PBX equipment, including, assisting outgoing calls,
scheduling and setting wake-up calls and paging guests.
-Controls cashier transactions at the front desk and maintains
complete responsibility for personal bank as specified by hotel
bank agreement policy.
-Maintains a friendly, cheerful and courteous demeanor at all
times.
-Performs other duties as assigned, requested or deemed necessary
by management.
-Opportunities for cross training in housekeeping department
Keywords: YOTEL San Francisco, Daly City , Front Office Supervisor (Mission Control), Administration, Clerical , Daly City, California
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