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Global Retail Industry Director

Company: Genesys
Location: Daly City
Posted on: February 25, 2021

Job Description:

Our team is growing around the world. Learn more about the passionate professionals that make up Genesys. See what careers we have to offer at http://gsys.co/n8G030mN7lN. The successful Retail Industry Leader will naturally become the face & voice of the retail industry across the company, proactively interlocking to optimize impact and constantly developing a high-functioning team. The Global Retail Industry Leader owns the direction, team management and market outcomes for Genesys GTM in their vertical holistically including:

  • Building, leading and inspiring the global team of Industry Executives;
  • Charting the company direction for capturing share & creating value in their industry globally;
  • Maintaining a portfolio & pipeline of engagements & reporting status on these;
  • Tracking pipeline and calling forecast for their industry on a weekly basis;
  • Qualifying engagement requests and assigning team resources to optimize efficiency and drive value;
  • Understanding & validating industry segmentation, stakeholder personas and their KPIs;
  • Advising company on industry ecosystem partnerships (Partners team, Developer Community, etc.);
  • Being the Genesys expert for trends, opportunities and threats in their industry, with localization;
  • Holding peer-level relationships with C-Level executives;
  • Leveraging personal brand for team access & Genesys preference;
  • Teaming with their reports to accelerate and deliver customer engagements;
  • Collaborating with the other Global Industry Leaders to find synergies and share best practices;
  • Working as part of OneGenesys to drive team findings & opportunities into the company. Required Qualifications
    • History of talent acquisition, team motivation and overall performance, especially in complex enterprise sales, SaaS / cloud sales, management consulting, industry practitioner and/or other similar fields
    • Experience managing diverse & remote teams, especially with global reach
    • 10+ years as a consultative seller, direct practitioner or other relevant experience with demonstrated expertise in the in the targeted vertical market.
    • Ability and desire to becomes hands on with the Industry Executives as well as engaging with customers
    • Experience building and retaining strong customer relationships, with proven CXO engagement skills and demonstrated executive presence in diverse environments (e.g., customer 1-on-1, executive briefings)
    • Passion for creating holistic solutions to unstructured business problems, including technology, operational, financial, and commercial architecture elements. Broad business acumen that "connects the dots".
    • Ability to travel for business priorities, estimated 50%. English fluent, multi-lingual a plus.
    • Positive, Motivated, Self-starter with a can-do attitude & strong sense of ownership over their engagements. Willingness to do the heavy lifting to get to a better result more quickly. Enthusiastic collaborator. 1. Medical, Dental, and Vision Insurance 3. Flexible work schedules and work from home opportunities 4. Development and career growth opportunities Every year, Genesys-- delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com . Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

Keywords: Genesys, Daly City , Global Retail Industry Director, Executive , Daly City, California

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