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Deal Desk Manager

Company: Genesys
Location: Daly City
Posted on: November 12, 2021

Job Description:

Every year, Genesys delivers more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. The Deal Desk Manager will partner with Sales Leadership the regional Sales teams on small and medium sized sales transactions to provide guidance and recommendations on deal pricing, commercial structure, and contract terms and conditions to optimize revenue, bookings, and cash in-line with the Company's financial and strategic objectives. The role provides great insight into pricing strategy, sales strategy, negotiations, and deal financials. Key Responsibilities: The primary responsibilities for this role include (but are not limited to): * Support and enable team to drive commercial discussions on deals, working with Sales Leadership, account teams, and other members of Genesys to develop commercial strategy and deal structure * Review and approval deal terms in Salesforce (SFDC) and ensure appropriate documentation in quote outputs and contracts * Lead communication and management of exceptions approval with relevant stakeholders, including members of the Genesys Leadership Team (GLT) * Manage the planning and execution of the contract negotiation process, acting as a liaison between the business, Legal, and the customer to drive forward contract negotiations * Negotiate with customers on commercial and contractual elements of the deal * Contribute to the development of margin and/or pricing tools developed by other teams * Develop and maintain a good working knowledge of customer needs combined with market and product knowledge to be able to influence and shape the development of commercial constructs * Support transformation initiatives related to the function of the Deal Desk within Genesys, particularly related to price realization improvements and quote-to-cash processes, in collaboration with Sales Operations, Revenue and Billing Operations, Customer Success Operations, Legal, Pricing, Product Management, and other functions Key Requirements: * Bachelor's Degree in Business (ideally with a focus in Finance) * Minimum 4 years of relevant career experience with a SAAS company (in a Sales / Field finance, Revenue Accounting function) with demonstrated pattern of increased responsibility. If in Deal Desk role, minimum of 2 - 3 years of experience. * Working knowledge of software pricing, discounting, value-positioning, and basic revenue recognition concepts * Strong analytical and modelling skills * Excellent written and verbal communication skills * Deep knowledge of Salesforce and Microsoft Office * Ability to manage large transactions and ensure that open items are resolved in a timely and efficient manner * Work under pressure without compromising quality * Experience working in a cross-functional environment to develop collaborative solutions but able to work independently when necessary * Ability to use judgment and draw on experience to make decisions or recommendations * Personable, energetic, and highly collaborative, able to build network quickly Benefits: * Medical, Dental, and Vision Insurance * Paid Parental Leave * Telehealth coverage * Flexible work schedules and work from home opportunities * Development and career growth opportunities * Open Time Off * 401(k) matching program * Adoption Assistance * Infertility treatments See more Genesys benefits information at https://mygenesysbenefits.com/ Covid-19 Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least December 31, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis. About Genesys Every year, Genesys delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com. Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. #LI-BH1

Keywords: Genesys, Daly City , Deal Desk Manager, Executive , Daly City, California

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