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Process Improvement Manager

Company: ROCKSourceIT Solutio0ns
Location: Daly City
Posted on: March 14, 2023

Job Description:

Objective / Purpose: The Process Improvement Specialist will be responsible for reviewing current processes and implementing enhanced products and services to fill a niche in the market and allow the company to remain competitive and meet customer expectations effectively. Working closely with Alley Cat's CEO, the Process Improvement Specialist will manage the continuous improvement process: identify a market needs, research and select new and enhanced products available, validate the solutions, build process roadmaps, implement products and processes and train staff. Responsibilities and Essential Duties Identify and document business and gap analysis for workflow; create improved processes and workflows based off analysis Develop and implement business improvement strategies; organization, KPIs, employee performance, customer service, etc. Coordinate and manage key process improvement / change projects (launching new products / services) Facilitate business process re-engineering within and across divisions Communicate to the business and stakeholders on projects and initiatives Make recommendations for change, involving process redesign and business development Ensure efficient and effective resource use at the lowest cost Ensure accurate and organized process documentation in procedures, paperwork and computer systems Supervise product and service quality by adherence to product use, sanitation and inspection Ensure ongoing coaching, development and training of team members for a productive work environment Establish key performance indicators (KPIs) and measurable criteria to ensure desired results are obtained and maintained; provide management with project progress Align process goals with company's key initiatives Identify hard and soft training needs and work with management to implement such trainings Generate ideas for new products and researching feasibility in terms of profitability, resource availability and compliance with regulations. Staying up to date with products on the market Consult market research materials and sales data to ensure that products are viable and competitive Investigate and test new equipment Submit product and process ideas for evaluation by the CEO and management team before moving to the next stage Implement new internal software to monitor employee performance and customer service Maintain compliance with all company policies and procedures Must be able to complete tasks within tight deadlines and work in a fast paced environment Will be required to work directly with customers / clients Will be required to work in the field up to 5% travel to ensure implementation of new products is successful and quality is being maintained Perform other duties as assigned Work Experience: Skills & Qualifications - Required Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers Highly innovative with the ability to think creatively, problem-solve, and work well within a team Excellent computer proficiency (MS Office - Word, Excel and Outlook) Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service Ability to work independently and to carry out assigned tasks to completion within parameters of instructions given, prescribed routines, and standard accepted practices Minimum of 3 years experience in quality, operations, and/or continuous improvement functions 3-5 years of experience in field? Product development? etc Education High school diploma or equivalent - required Bachelor Degree in business administration, process management, project management, operations or similar - preferred Physical Requirements Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state and local standards. Below you will find a detailed description of ADA Physical Requirement and an indication of the daily requirements indicated by the following:

Keywords: ROCKSourceIT Solutio0ns, Daly City , Process Improvement Manager, Executive , Daly City, California

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