Director of Sales - The Marker Hotel, San Francisco
Company: The Marker
Location: Daly City
Posted on: May 18, 2023
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Job Description:
The Marker Hotel in San Francisco is one of the premier hotels
in the West Coast market, located in the heart of Union Square! We
are seeking an exceptional Director of Sales to assist the
high-performing teams at the remarkable property. We offer a very
robust compensation package, and benefits and celebrate your
accomplishments at this property.
Crescent Hotels and Resorts is the industry leader in hotel
management and we proudly offer robust compensation and benefits
packages along with a career path for our associates which
celebrates their success.
Crescent was started with a deep belief in our people, encouraging
them to apply their energy, passion, and unique abilities to make
our hotels run remarkably. Our guests benefit from what each
associate does as a part of this shared vision. We live the belief
that we are successful because of our associates and that every
role is important. As you grow, so does Crescent.
We value you and what you do. We manage properties of every size
and major brand across North America.
Our goal is to hire the best people and prove that we are the only
place you will ever want to work. Join us on that journey and
explore the opportunities with us.
Position: Director of Sales
JOB OVERVIEW: The development and solicitation of business from all
markets to ensure the necessary advance bookings needed for a
successful and profitable operation for the hotel.
REPORTS TO: General Manager
ESSENTIAL JOB FUNCTIONS:
1. Direct the solicitation efforts of the sales staff through
effective oral and written communication while overseeing rate,
date and space commitments for group room sales within the
hotel.
2. Interview, hire, train, recommend performance evaluations,
resolve problems, provide open communication, and recommend
discipline and/or termination when appropriate.
3. Ensure training programs are conducted regularly and Crescent
standards of performance are met. Give guidance and counsel staff
toward improvement.
4. Compile and/or direct the preparation of reports pertaining to
the operation of the Sales Department to include, but not limited
to the annual and monthly Forecast, Marketing Budget, Lead
Management System, Booking Report, star reports, and Sales Meeting
minutes
5. Coordinate ongoing research of the travel industry to detect
market trends and related information for the development of new
marketing strategies. Make reasonable recommendations to improve
potential from various markets.
6. Develop and conduct persuasive verbal sales presentations to
prospective clients. Internally promote Crescent programs.
7. Meet with and entertain clients some of which will require
travel.
8. Communicate both verbally and in writing to provide clear
direction to the staff.
9. Initiate preparation of computerized annual Sales & Marketing
Plan and execute plans as outlined, critically examining and
adjusting as deemed necessary by current market conditions.
10. Organize and/or attend scheduled Sales Department and related
meetings.
11. Comply with attendance rules and be available to work on a
regular basis.
12. Perform any other job-related duties as assigned.
REQUIRED SKILLS AND ABILITIES:
Must have the ability to communicate in English. Self-starting
personality with an even disposition. Maintain a professional
appearance and manner at all times. Can communicate well with
guests. Must be willing to "pitch in" and help co-workers with
their job duties and be a team player. Knowledge of the travel
industry, current market trends, and economic factors. Extensive
skill in the development and delivery of sales presentations.
Ability to access, understand and accurately input information
using a moderately complex computer system. Ability to effectively
deal with internal and external customers and staff, some of whom
will require high levels of patience, tact, and diplomacy to
diffuse anger, collect accurate information and resolve conflicts.
Ability to stand and move throughout the hotel property and
continuously perform essential job functions.
PERFORMANCE STANDARDS
Customer Satisfaction:
Our customers are what we are about. One of the keys to a positive
guest experience is positive interaction with Crescent staff. It is
essential that you remain professional at all times, and that you
treat all guests and associates with courtesy and respect, under
all circumstances. Every Crescent associate is a guest relations
ambassador, every working minute of every day.
Work Habits:
In order to maintain a positive guest and associate experience,
your work habits should always meet and strive to exceed hotel
standards for work procedures, dress, grooming, punctuality, and
attendance. You should be adaptable to change in your work area and
in hotel procedures with a willingness to learn new skills and/or
improve existing ones, have the ability to solve routine problems
that occur on the job, and ask for help whenever you are not sure
how to do something.
Safety & Security:
The safety and security of our guests and associates are of utmost
importance to Crescent. Every Crescent associate should adhere to
the hotel security policies and procedures, particularly regarding
key controls, lifting heavy objects, using chemicals, and
effectively reporting safety hazards and safety concerns.
NOTE:
This description excludes non-essential and marginal functions of
the position that are incidental to the performance of the
fundamental job duties. Furthermore, the specific examples in each
section are not intended to be all-inclusive. Rather, they
represent the typical elements and criteria considered necessary to
perform the job successfully. Other job-related duties may be
assigned by the associate's supervisor.
Furthermore, this description is subject to change, at the sole
discretion of the Company, and in no way creates an employment
contract, implied or otherwise; each associate remains, at all
times, an "at will" associate.
For applicants who will be working in California, the anticipated
compensation range for the position is $140,000 to 180,000. The
wage offered to a successful candidate will be dependent on several
factors that may include but are not limited to years of experience
within the job, years of experience within the required industry,
education, work location, etc. Crescent Hotels is a multi-state
employer and the salary ranges indicated herein may not reflect
positions that work only in other states
Keywords: The Marker, Daly City , Director of Sales - The Marker Hotel, San Francisco, Executive , Daly City, California
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