Conference Services Manager -OEM
Company: LUMA Hotel San Francisco
Location: Daly City
Posted on: September 12, 2023
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Job Description:
Wage - $39.00 - Overtime Eligible Manager OT $58.5 + Quarterly
Incentive
WHO WE ARE
LUMA Hotel San Francisco is the next generation lifestyle
experience. Our world outlook is modern, aware, dynamic and
energized. Our location is the new heart of San Francisco the
Mission Bay neighborhood. Oracle Park, Chase Center, tech/ biotech
and the waterfront are all at our doorstep. Are you our next bolt
of energy?
THE ROLE
The Conference Services Manager will be responsible for managing,
coordinating, and executing group assignments turned over by the
Sales Department. The focus of the role will be to monitor all
contractual agreements pertaining to guest room blocks, meeting
space, food and beverage and special concessions. Ongoing
pre-arrival, arrival, post-departure communication with clients to
ensure seamless guest experience.
WHAT YOU'LL DO:
-Monitor and manage room blocks and meeting space according to
contract utilizing group history reports and information given by
clients to maximize hotel revenue, making adjustments as
necessary
-Receives group files from Sales Department and reviews them for
accuracy and thoroughness
-Provides initial written communication with client once file is
received. Provides verbal follow-up/introduction one week later
-Provides written and verbal communication to client regarding the
management of their account
-Maintains contact with client on a regular basis to develop a
relationship
-Review sales contracts as well as other important information,
i.e., room block, cut-off date, special concessions and attrition
clauses and validate with client via turnover letter. Monitor and
enforce program deadline dates and work with clients to release
meeting space not needed to maximize hotel revenues
-Maintain Sales and Event Services files up to date, including
timely updates in Delphi system. Function as On-Site contact for
assigned conferences and events and be visible and available for
client and guest assistance as needed
-Produce and distribute Group Resume 7-10 days prior to first day
of main group arrival and communicate any changes and updated
information to hotel departments. Distribute BEOs for group and
affiliates 14 days prior to events
-Check sleeping room and suite block, special room concessions and
rates as outlined in contract with group reservations agents, as
well as updating group reservations agents with any changes.
Participate in site visits and plan meetings for upcoming groups
and potential affiliate business.
-Review all bills that are sent to the client, ensuring they are
accurate and timely in order to maximize return business. Compile
any cancellation/attrition charges for the group. Send thank you
notes and meeting critiques with every bill, and ensure any
feedback is communicated and responded to according to hotel
guidelines
-Plan and/or attend and/or participate in meetings with hotel staff
and clients, including but not exclusive to: Morning Operations
Briefing, Resume Meeting, Banquet Event Order Meeting, Sales
Meeting, Pre-Convention Meetings, Planning Visits
-Adjusts schedule to meet department demands and conference
calendar
-Oversight of Banquet OSE, heart of house GATHER space
-Communicate scheduling needs for Banquet House Curator to
ENERGIZE
-Coordinate with GLOW Team regarding room drops, valet charges and
any other inclusions from contract
-Perform other functions as required and directed
WHAT WE LOOK FOR:
-Minimum 2 years of experience in a sales/admin position of similar
capacity of 7000 sq. ft. meeting space and 299 rooms required
-Must have strong business communication and presentation skills,
both verbal and written
-Delphi experience preferred
-HMS experience preferred
-Micros experience preferred
-May be required to work varying schedules to include nights,
weekends, and holidays
-Someone who enjoys being part of a team that provides great
experiences for our Guests
PERKS
At LUMA, we want you to be well and thrive. Our benefits package
includes:
-Healthcare coverage
-401K Savings Plan
-Meal Stipend
-Wellness perks
-Commuter Program
-Paid time off
-Learning and Development resources
At LUMA, we value diversity and always treat all employees and job
applicants based on merit, qualifications, competence, and talent.
We do not discriminate on the basis of race, religion, color,
national origin, gender, sexual orientation, age, marital status,
veteran status, or disability status. Pursuant to the San Francisco
Fair Chance Ordinance, we will consider for employment qualified
applicants with arrest and conviction records. Applicants in need
of special assistance or accommodation during the interview process
or in accessing our website may contact us by sending an email to
carolina.perdomo@lumahotelsf.com or calling 415-757-1421 to let us
know the nature of your request. We will treat your request as
confidentially as possible. In your email, please include your name
and preferred method of contact, and we will respond as soon as
possible
Keywords: LUMA Hotel San Francisco, Daly City , Conference Services Manager -OEM, Executive , Daly City, California
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