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Conference Services Manager -OEM

Company: LUMA Hotel San Francisco
Location: Daly City
Posted on: September 12, 2023

Job Description:

Wage - $39.00 - Overtime Eligible Manager OT $58.5 + Quarterly Incentive


LUMA Hotel San Francisco is the next generation lifestyle experience. Our world outlook is modern, aware, dynamic and energized. Our location is the new heart of San Francisco the Mission Bay neighborhood. Oracle Park, Chase Center, tech/ biotech and the waterfront are all at our doorstep. Are you our next bolt of energy?


The Conference Services Manager will be responsible for managing, coordinating, and executing group assignments turned over by the Sales Department. The focus of the role will be to monitor all contractual agreements pertaining to guest room blocks, meeting space, food and beverage and special concessions. Ongoing pre-arrival, arrival, post-departure communication with clients to ensure seamless guest experience.


-Monitor and manage room blocks and meeting space according to contract utilizing group history reports and information given by clients to maximize hotel revenue, making adjustments as necessary
-Receives group files from Sales Department and reviews them for accuracy and thoroughness
-Provides initial written communication with client once file is received. Provides verbal follow-up/introduction one week later
-Provides written and verbal communication to client regarding the management of their account
-Maintains contact with client on a regular basis to develop a relationship
-Review sales contracts as well as other important information, i.e., room block, cut-off date, special concessions and attrition clauses and validate with client via turnover letter. Monitor and enforce program deadline dates and work with clients to release meeting space not needed to maximize hotel revenues
-Maintain Sales and Event Services files up to date, including timely updates in Delphi system. Function as On-Site contact for assigned conferences and events and be visible and available for client and guest assistance as needed
-Produce and distribute Group Resume 7-10 days prior to first day of main group arrival and communicate any changes and updated information to hotel departments. Distribute BEOs for group and affiliates 14 days prior to events
-Check sleeping room and suite block, special room concessions and rates as outlined in contract with group reservations agents, as well as updating group reservations agents with any changes. Participate in site visits and plan meetings for upcoming groups and potential affiliate business.
-Review all bills that are sent to the client, ensuring they are accurate and timely in order to maximize return business. Compile any cancellation/attrition charges for the group. Send thank you notes and meeting critiques with every bill, and ensure any feedback is communicated and responded to according to hotel guidelines
-Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting, Pre-Convention Meetings, Planning Visits
-Adjusts schedule to meet department demands and conference calendar
-Oversight of Banquet OSE, heart of house GATHER space
-Communicate scheduling needs for Banquet House Curator to ENERGIZE
-Coordinate with GLOW Team regarding room drops, valet charges and any other inclusions from contract
-Perform other functions as required and directed


-Minimum 2 years of experience in a sales/admin position of similar capacity of 7000 sq. ft. meeting space and 299 rooms required
-Must have strong business communication and presentation skills, both verbal and written
-Delphi experience preferred
-HMS experience preferred
-Micros experience preferred
-May be required to work varying schedules to include nights, weekends, and holidays
-Someone who enjoys being part of a team that provides great experiences for our Guests


At LUMA, we want you to be well and thrive. Our benefits package includes:

-Healthcare coverage
-401K Savings Plan
-Meal Stipend
-Wellness perks
-Commuter Program
-Paid time off
-Learning and Development resources
At LUMA, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to carolina.perdomo@lumahotelsf.com or calling 415-757-1421 to let us know the nature of your request. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible

Keywords: LUMA Hotel San Francisco, Daly City , Conference Services Manager -OEM, Executive , Daly City, California

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