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Customer Service Advisor - Daly City, CA

Company: Goodyear Tire & Rubber Company
Location: Daly City
Posted on: November 22, 2021

Job Description:

JR-40053120

https://goodyear.greatjob.net/en/position/automotive-tire-service-advisor-daly-city-ca-daly-city-ca-us-1

IMMEDIATELY HIRING!!! APPLY TODAY!!!

Safety is our priority! COVID-19 protocols are in place, including mandatory face coverings, social distancing, disinfection standards, and others to protect our associates and our guests.

Goodyear owns and operates more than 580 tire and auto service centers nationwide. We offer a fun, fast paced work environment, with competitive base pay. Our comprehensive benefit package includes medical plans, 401(k), certification reimbursement and paid vacations. At Goodyear we invest in you and your future by providing excellent training for our technician, sales team and management positions. We offer fast track career advancement opportunities for hard working, team players who can deliver results. If you are looking for more than a job, apply today and begin your career with the tire and auto service innovation leader!

General Description:

As an Automotive Tire & Service Advisor, you will gain hands-on experience in one of Goodyear's Auto Service centers by making meaningful connections with guests, while delivering outstanding service. You will also become familiar with quality, sales, and profitability and how to be successful in a team environment. The Automotive Tire & Service Advisor is responsible for providing an outstanding service experience by making meaningful connections with new and returning guests. We encourage you to allow us to invest in your success as you invest in ours; apply today!

Responsibilities will include, but will not be limited to:

Drive sales and profitability for the store location by selling tires and recommended automotive services by communicating benefits and product features appropriately
Build guest relationships and ensure guest satisfaction through understanding their needs
Communicate all advertising and promotion of products and services
Take responsibility for guest interactions from the initial experience through completed service including checking in, scheduling appointment, accurately estimating time requirements, and checking out
Contribute to promotional merchandising and special events
Effectively communicate all warranties, promotions, and advertisements to guests
Utilize tools provided to make recommendations to guests based on manufacturing guidelines
Assist Service Manager in communicating information about guest vehicles, as needed
Maintain a clean and safe work and guest area
Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including consumer tires and wheels, standing, bending, and squatting.


Basic Qualifications:

Previous Automotive Guest Service experience
Valid driver's license
Must be at least 18 years of age
No relocation is being offered for this position
Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future
Preferred Qualifications:

High School Diploma or GED
Previous tire sales experience
Previous automotive service sales experience
Position Criteria:

Strong work ethic; independently motivated to produce results with limited influence from others
Hard worker, someone who works diligently to get tasks done and demonstrates personal characteristics, such as responsibility, dependability, conscientiousness, communication, and teamwork
Ability to review, analyze, and interpret information, identify problems, and make decisions
Ability to read, understand, and follow procedures and guidelines
Depending on location, our stores may be open 7 days a week from 7am-8pm, which may include weekends and some holidays
Commitment to following established safety policies and procedures

Keywords: Goodyear Tire & Rubber Company, Daly City , Customer Service Advisor - Daly City, CA, Hospitality & Tourism , Daly City, California

Click here to apply!

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