Captain - Customer Service
Company: Dave & Buster's
Location: Daly City
Posted on: June 18, 2022
|
|
Job Description:
Dave & Buster's is proud to be recognized by Forbes as one of
The Best Employers for Womenand one of The Best Employers for
Diversity in 2021.Text - Fun Jobs to 214-441-6949 to schedule an
interviewAt Dave and Buster's the safety of our team members and
guests is our top priority! We are committed to delivering the high
standards you have come to know and expect from us as we navigate
through the COVID-19 pandemic. Our operations are in compliance
with all CDC recommended guidelines including: enhanced cleaning
and sanitation practices, following social distancing protocols and
providing our team members with gloves and masks to keep themselves
and our guests safe.POSITION SNAPSHOT: Our Captain position ensures
Guests' initial impressions with Dave & Buster's are positive and
welcoming. The Captain's position requires a strong communicator
who will guide our Guests through their Midway, retail, game rental
and dining experiences. Our Captains also act as an initial point
of contact in the enforcement of house policies and maintaining the
safety and security of the unit.NITTY GRITTY DETAILS:Delivers an
unparalleled Guest experience through the best combination of food,
drinks and games in an ideal environment for celebrating all out
fun.Acts as an initial point of contact in matters concerning
safety and security in all areas: front door, Viewpoints, Midway,
bar areas, kitchen and back of house areas, dining areas, private
event rooms and restrooms.Acts as ambassador to the building,
assisting Guests with all requests and answers questions as
needed.Greets Guests with a positive attitude and enthusiasm while
performing multiple job functions. Smiles and greets Guests upon
entering.Keeps immediate supervisor promptly and fully informed of
all problems or unusual matters of significance and takes prompt
corrective action where necessary or suggests alternative courses
of action.Provides timely and accurate service while managing wait
times and communicating information as needed to Guests, Team
Members and Managers.Competently diffuses difficult Guest
situations while protecting the integrity and safety of our staff,
building and house policies.Assists with the maintenance and upkeep
of the Viewpoint and Midway areas.Assists in the cleanliness and
organization of the rental equipment. Ensures all billiard supplies
are stocked, properly cleaned and maintained to maximize costs and
decrease loss.Checks for restocking of necessary supplies. Brings
all areas up to standard.Assists in the rental of Billiards and
Shuffleboards, maintaining and resetting the area after each
use.Assists with the set up and break down of special events
functions as directed by management.Provides game assistance by
promptly notifying Support Technicians or Management as
needed.Assists and directs Guests to Kiosk areas and answer
questions as needed.Ensures that our Guests adhere to house
policies as outlined and informs management of any issues.Bids
farewell to Guests leaving. Ensures everything was satisfactory and
invites Guests to return.Assists other Team Members as needed or as
business dictates.Maintains a favorable working relationship with
all other company Team Members to foster and promote a cooperative
and harmonious working climate that will be conducive to maximum
Team Member morale, productivity and efficiency/effectiveness.Is
dressed in accordance with dress guidelines, looking neat, clean
and professional at all times.Must demonstrate ability to read and
communicate in English.STUFF OUR ATTORNEYS MAKE US WRITE:The
physical demands described here are representative of those that
must be met by a Team member to successfully perform the essential
functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions. While performing the duties of this position, the Team
member will regularly be required to:Work days, nights, and/or
weekends as required.Work in environments with both hot and cold
temperatures such as freezers and around cooking equipment.Work in
noisy, fast paced environment with distracting conditions.Read and
write handwritten notes.Lift and carry up to 30 pounds.Move about
facility and stand for long periods of time.Walk or stand 100% of
shift.Reach, bend, stoop, mop, sweep and wipe frequently.The above
statements are intended to describe the general nature and level of
work being performed by individuals assigned to this job. They are
not intended to be an exhaustive list of all responsibilities,
duties and skills required of personnel so classified in this
position.RequirementsPrevious customer service or host experience a
plusequal opportunity employer
Keywords: Dave & Buster's, Daly City , Captain - Customer Service, Hospitality & Tourism , Daly City, California
Click
here to apply!
|