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Senior Product and Technical Trainer

Company: Acxiom
Location: Daly City
Posted on: November 12, 2021

Job Description:

The Senior Product and Technical Trainer will partner with product owners, marketing and business leaders in Acxiom's Delivery organization to develop the training strategy for Acxiom's key products and solutions. This individual will coordinate and/or deliver training to Acxiom Delivery Associates in both virtual and in-classroom environments. In this capacity, you will become a subject matter expert and evangelist for Acxiom product(s) and services and will be responsible for ensuring training participants can effectively use, administer, and configure Acxiom products at the conclusion of the training. This role will also work closely with the Sales Training Manager who has responsibility for sales and client-facing roles training, as the overall training plans should be cohesive.RESPONSIBILITIES- Consult with business leaders, product owners, marketing and other Talent Development resources to determine and forecast training needs- Develop training strategy and curriculum to include a mix of instructor-led, on-demand, or other resources- Deliver product and technical training to Acxiom Delivery associates in both a virtual (majority of the time) and classroom environment OR coordinate with product or other subject matter experts to deliver training, as applicable for each situation.- Own the administration and management of the training lab environment(s)- Manage all elements of assigned classes (presenters, registration, logistics, attendance, setup, assessments, office hours, etc.)- Become a Subject Matter Expert in training for Acxiom products and services as well as the application/value of those products to the business domain of Acxiom's customers- Update and customize course curriculum and labs as needed- Measure the effectiveness of training

Keywords: Acxiom, Daly City , Senior Product and Technical Trainer, Human Resources , Daly City, California

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