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Field Service Technician

Company: STERIS
Location: Daly City
Posted on: January 10, 2022

Job Description:

STERIS is a leading provider of infection prevention and procedural products and services, focused primarily on the critical markets of healthcare, pharmaceutical and research and medical devices. Our mission is to help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. We have 12,000 employees worldwide, with over 3,000 in Customer-facing sales and service roles.
The STERIS Vision is inspired by our Customers' efforts to create a healthier and safer world, and guided by our legacy of leadership and innovation; we strive to be a Great Company. To STERIS, this means we will make a difference by providing world-class product and service solutions for our Customers, safe and rewarding work for our People, and superior returns for our Shareholders.

Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently? Do you thrive in a fast-paced environment where you can make a difference every day by solving complex problems and providing an exceptional customer experience?
If you want to work for a great company where you will have the opportunity to advance your career, join our growing team as a Field Service Technician.
This is a great opportunity to join a well-established, global company that will invest in your career growth over the long term. We share in our success together by rewarding you for your hard work.

We offer a comprehensive benefits package, including:

  • Competitive pay
  • Overtime opportunity
  • Annual merit bonus and incentive plans
  • Company vehicle, fuel, vehicle maintenance, uniforms and all necessary tools provided
  • Company provided iPhone & laptop
  • Field based - start and stop from home everyday
  • Business travel and all related expenses paid
  • Medical, vision, dental and life insurance
  • 401(k) with a company match
  • Paid time off that accrues from day one and paid holidays
  • Service training and coaching program
  • Tuition assistance
  • Opportunities for advancementWhat will you do
    At STERIS, our Field Service Representatives act as the face of our company by ensuring top-notch service for our customers. In this field-based, customer-facing role, you will travel to hospital and surgical facilities to maintain, troubleshoot, service, and provide calibration and installation support for steam sterilizers, medical equipment washers and other STERIS products as needed. In addition, you will be responsible for building positive relationships with customers and colleagues, as well as completing necessary administrative tasks. You will:
    • Drive customer satisfaction through pro-active communication and commitment to resolving customer's issues/problems.
    • Perform preventive and corrective maintenance required on STERIS and related product lines in a safe and efficient manner. This includes disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.).
    • Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components.
    • Ensure a positive customer experience by providing timely PM performance, service calls, warranty calls, field upgrade programs, etc. Perform minor installations as required.
    • Establish and maintain effective, communicative relationships with Customers, managers, support functions and the sales organization.
    • Promote STERIS growth through identifying sales opportunities and recommending STERIS products/services to customers.
    • Communicate promptly and efficiently with customers providing informative status updates.
    • Be a positive ambassador for STERIS at customer sites.What do you need
      • High school diploma or GED with 2+ years of relevant experience.
      • Valid driver's license is required.
      • Ability to work flexible hours (at times outside "normal business hours") and travel as required.
      • Strong technical, organizational, problem-solving and troubleshooting skills.
      • Excellent verbal and written communication skills.
      • Experience with navigating a computer and exposure to Microsoft Office programs.
      • Comfortable working independently without supervision.
      • Flexibility to handle multiple, changing priorities.
      • Willingness to work in a hospital setting that may include visibility to emergency trauma.
      • Physical working requirements include: Routine movement such as walking, bending, kneeling, squatting, sitting, standing, reaching, twisting, pushing, pulling and grasping.
      • Performing work from floor level to above shoulder height. This may include the use of ladders and/or scaffolds.
      • Routinely lifting, lowering and carrying 1 to 35 pounds, as well as occasionally lifting and lowering 36 to 49 pounds.
      • Walking and standing for extended periods of time.
      • Working in confined spaces and under variable temperatures.If you are interested in joining our team, please apply today!

Keywords: STERIS, Daly City , Field Service Technician, IT / Software / Systems , Daly City, California

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