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C+ Software Engineer

Company: Genesys
Location: Daly City
Posted on: May 11, 2022

Job Description:

Our team is growing around the world. Learn more about the passionate professionals that make up Genesys.See what careers we have to offer at http://gsys.co/n8G030mN7lN. MultiCloud Voice Team is looking for a Senior Software Engineer in Genesys Voice Platform Group. - Who are we? Genesys Multicloud is developing and delivering our microservices, containers, and Kubernetes clusters in AWS, Azure, and Google Cloud. Our team members own and operate their critical services. Words like resiliency, security, scalability, and automation are at the heart of every line of code we write and operate. - Customer experience and empathy matters. Whenever the moment, wherever our customers want to deploy our technology, we are looking for people willing to face this challenge with us. - About our team: Genesys Voice Platform team is responsible for various software components for MultiCloud Voice solution - cloud-native, high-performant, reliable and scalable service to handle voice interactions that can deploy on major commercial and private clouds.--- - You would join a worldwide team of engineers who passionately work on architecting, designing, developing, deploying, monitoring, and troubleshooting Genesys Voice Platform products for next generation MultiCloud Contact Center Solution. Job Role: -

  • Deliver new features to Genesys Voice Platform product suite through design, development, and testing phases. -
  • Write code following best practices and participate in code reviews. -
  • Troubleshoot the solution, identify root cause of the problem, and provide a bug fix .
  • Contribute to CI/CD automation pipelines to support builds, deployments, and upgrades of microservices, both for cloud and premise/private cloud customers .
  • Actively participate in making the solution maintainable by designing and implementing comprehensive monitoring and alerting .
  • Be ready to respond to production issues for providing on call support and work with the team to restore the service in timely manner .
  • Efficiently communicate with peer development teams working on joint projects .
  • Help QA, Product Management, Customer Care, and Professional Services with issues related to Genesys Voice Platform .
  • Continuously improve your knowledge of Genesys Voice Platform microservices, as well as modern cloud technologies and distributed systems .
  • Contribute to solution architecture by reviewing and evaluating complex business use-cases from technical feasibility standpoint. - Required Skills:
    • Bachelor's or master's degree in Computer Science or related discipline. -
    • 5+ years of relevant software engineering experience.
    • Experience with contributing to large C++ or Node.js/Python projects. -
    • Basic understanding and willingness to work with DevOps technologies: Helm, Docker, Kubernetes, shell-scripting and cloud monitoring (Grafana, Prometheus)--- -
    • Experience with full development cycle of cloud solutions deployed in one of the commercial clouds AWS, Azure, or GCP--- -
    • Building CI/CD pipelines using Jenkins or GitHub actions -
    • Knowledge and relevant experience in few/all VOIP protocols including SIP, SDP, MRCP and RTP -
    • Medical, Dental, and Vision Insurance -
    • Open Time Off -
    • 401(k) matching program -
    • Flexible work schedules and work from home opportunities -
    • Development and career growth opportunities - Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time.

      As our Covid-19 task force and internal teams plan to reopen our global offices, the policies and procedures will continue to be updated. Reasonable Accommodations: -If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response. This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response. About Genesys: Every year, Genesys - orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service---, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, -marital status, domestic partner status, -national origin, genetics, disability, -military and -veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Keywords: Genesys, Daly City , C+ Software Engineer, IT / Software / Systems , Daly City, California

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