Principal Software Engineer
Company: Genesys Cloud Services, Inc.
Location: Daly City
Posted on: August 5, 2022
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Job Description:
What We are Looking For:
We are looking for an Engineer with strong technical and analytical
skills. Creativity and the desire to learn and grow in a very
rapidly changing business are keys to your success. As a member of
our growing Engineering Team, you will have the opportunity to
serve on multiple projects, driving the future of the Genesys
Interactions Recording suite.
A Successful Candidate Will:
Utilize agile processes and cloud technologies to develop reliable,
highly available, and highly scalable services
Produce new service features through design, development, and
testing phases
Enhance the services for Continuous Integration / Continuous
Delivery - improving automated testing, deployment pipelines,
security-compliance, fault-tolerance and scalability
Produce high-quality code following best practices and participate
in code reviews
Troubleshoot the services, identify root causes of reported issues,
and provide bug fixes
Actively participate in making the services maintainable by
designing and implementing comprehensive monitoring and
alerting
Be ready to respond to production issues and work with the team to
restore the services in timely manner
Write technical documentation and deliver TOIs to spread the
knowledge of services
Actively and efficiently communicate and collaborate with diverse
and geographically distributed peer development teams
Help QA, Product Management, Customer Care, and Professional
Services with issues related to the services
Continuously improve your knowledge of the services as well as
modern cloud technologies and distributed systems
Required Skills and Qualifications:
Design and development experience in technologies using REST APIs
and highly scalable and available microservices
architectures
Desirable Qualifications:
Experience with Java and Python is a plus.
Experience in Node.js and Java Script server-side development
Hands-on experience coding to Cassandra, Elasticsearch client
interfaces
Building CI/CD pipelines using Jenkins or GitHub actions
Design and development experience in technologies using REST APIs
and highly scalable and available microservices architectures
Understanding and willingness to work with DevOps technologies:
Helm, Docker, Kubernetes, Pager Duty, shell-scripting and cloud
monitoring (Grafana, Prometheus)
Benefits:
Medical, Dental, and Vision Insurance
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off
401(k) matching program
Adoption Assistance and infertility treatments
Health Savings Accounts and Flexible Spending Accounts
Life insurance and AD&D insurance
Company paid Short-Term and Long-Term Disability benefits
Employee Assistance Program and well-being incentive program
Legal Services
Additional insurance options (accident, auto & home, pet, etc.)
See more Genesys benefits information at
https://mygenesysbenefits.com/
Keywords: Genesys Cloud Services, Inc., Daly City , Principal Software Engineer, IT / Software / Systems , Daly City, California
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