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Principal Software Engineer

Company: Genesys Cloud Services, Inc.
Location: Daly City
Posted on: August 5, 2022

Job Description:

What We are Looking For:

We are looking for an Engineer with strong technical and analytical skills. Creativity and the desire to learn and grow in a very rapidly changing business are keys to your success. As a member of our growing Engineering Team, you will have the opportunity to serve on multiple projects, driving the future of the Genesys Interactions Recording suite.

A Successful Candidate Will:

Utilize agile processes and cloud technologies to develop reliable, highly available, and highly scalable services
Produce new service features through design, development, and testing phases
Enhance the services for Continuous Integration / Continuous Delivery - improving automated testing, deployment pipelines, security-compliance, fault-tolerance and scalability
Produce high-quality code following best practices and participate in code reviews
Troubleshoot the services, identify root causes of reported issues, and provide bug fixes
Actively participate in making the services maintainable by designing and implementing comprehensive monitoring and alerting
Be ready to respond to production issues and work with the team to restore the services in timely manner
Write technical documentation and deliver TOIs to spread the knowledge of services
Actively and efficiently communicate and collaborate with diverse and geographically distributed peer development teams
Help QA, Product Management, Customer Care, and Professional Services with issues related to the services
Continuously improve your knowledge of the services as well as modern cloud technologies and distributed systems

Required Skills and Qualifications:

  • Bachelor's or master's degree in Computer Science or related discipline
  • 5+ years of relevant industry experience with 2+ experience contributing to large enterprise applications
  • An expert coding in C# & Java
    Design and development experience in technologies using REST APIs and highly scalable and available microservices architectures
  • Experience with full development cycle of cloud solutions deployed either in AWS or Azure
  • Excellent abilities to troubleshoot complex solutions
  • Excellent communication skills

    Desirable Qualifications:

    Experience with Java and Python is a plus.
    Experience in Node.js and Java Script server-side development
    Hands-on experience coding to Cassandra, Elasticsearch client interfaces
    Building CI/CD pipelines using Jenkins or GitHub actions
    Design and development experience in technologies using REST APIs and highly scalable and available microservices architectures
    Understanding and willingness to work with DevOps technologies: Helm, Docker, Kubernetes, Pager Duty, shell-scripting and cloud monitoring (Grafana, Prometheus)


    Medical, Dental, and Vision Insurance
    Telehealth coverage
    Flexible work schedules and work from home opportunities
    Development and career growth opportunities
    Open Time Off
    401(k) matching program
    Adoption Assistance and infertility treatments
    Health Savings Accounts and Flexible Spending Accounts
    Life insurance and AD&D insurance
    Company paid Short-Term and Long-Term Disability benefits
    Employee Assistance Program and well-being incentive program
    Legal Services
    Additional insurance options (accident, auto & home, pet, etc.)

    See more Genesys benefits information at https://mygenesysbenefits.com/

Keywords: Genesys Cloud Services, Inc., Daly City , Principal Software Engineer, IT / Software / Systems , Daly City, California

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