Customer Account Manager - Mid Market
Company: HackerRank
Location: Santa Clara
Posted on: February 17, 2026
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Job Description:
HackerRank helps companies like NVIDIA, Amazon, and Microsoft
hire and upskill the next generation of developers based on skills,
not pedigree. Our platform is trusted by over 2,500 of the world’s
most innovative companies to build strong engineering teams ready
for what’s next. Software has entered an era where humans and AI
build side by side. As this shift accelerates, the definition of
strong technical talent is changing. We give companies better ways
to identify and invest in next-generation skills. People at
HackerRank care deeply about the impact of their work and sweat the
small details so our customers can be wildly successful with
products they genuinely love to use. We move with urgency and
believe great outcomes come from high standards About the role: We
are seeking a Customer Account Manager who is committed to
delivering a strong customer experience and supporting customers
throughout their lifecycle with HackerRank. This role is designed
for an early-career account manager who is eager to build
foundational skills in customer renewals, relationship management,
and account operations. In this role, you will manage a portfolio
of SMB customers, ensuring consistent adoption, smooth renewals,
and a positive overall experience. You will collaborate closely
with teammates and follow established playbooks to support
retention and identify straightforward expansion opportunities,
with guidance from senior team members. What you’ll do Own a Book
of Business strategy that drives adoption, engagement, measurable
value, and growth. Build tailored account strategies that guide
customers to achieve hiring and talent development goals while
ensuring retention and expansion. Act as a strategic advisor by
leading customer and internal teams, removing roadblocks, and
accelerating adoption. Cultivate executive and stakeholder
relationships to position HackerRank as a critical partner in
workforce strategy. Proactively manage customer health with
check-ins, QBRs, and success planning to ensure seamless renewals
and expansions. Maintain accurate forecasts and pipeline visibility
to align growth opportunities with customer needs. Who you are You
3 years of experience building and managing partnerships with
mid-market companies. Resilient and persistent. You navigate
challenges, solve problems, and keep pushing toward meaningful
outcomes. Curious and customer-centric. You seek to gain a deep
understanding of goals, challenges, and industry trends. Even
better if you have You can articulate complex ideas clearly, tailor
messaging to different audiences, and engage effectively with both
customers and internal teams. A collaborative mindset. You work
seamlessly across teams, bringing together Customer Success,
Product, and Sales to ensure customer needs are met. Familiarity
with developer hiring or technical assessments. Skill in engaging
HR/Talent and Technical decision-makers to align hiring and
workforce planning goals. You will thrive in this role if Being the
Captain - enjoy owning the customer relationship and championing
their success. Are skilled at engaging HR/Talent & Technical
decision-makers, helping them navigate hiring and workforce
planning goals. Believe in long-term partnerships and being the
trusted advisor for your customers. Compensation This sales role is
eligible for incentive-based pay, with an annual total potential
earnings range of $140,000 to $160,000, including base salary and
incentive-based compensation (based on quota attainment). This
range doesnt include stock options or benefits. Salary may be
adjusted based on business needs. Final offer may vary based on
skills, experience, location, and other compensation components.
HackerRank is a proud equal employment opportunity and affirmative
action employer. We provide equal opportunity to everyone for
employment based on individual performance and qualification. We
never discriminate based on race, religion, national origin, gender
identity or expression, sexual orientation, age, marital, veteran,
or disability status. All your information will be kept
confidential according to EEO guidelines.
Keywords: HackerRank, Daly City , Customer Account Manager - Mid Market, IT / Software / Systems , Santa Clara, California
