Senior Software Engineer, Zoom Contact Center
Company: Zoom
Location: San Jose
Posted on: April 5, 2026
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Job Description:
What You Can Expect You will architect the intelligent dialing
engine that powers millions of automated customer interactions
daily. Using Java and Spring Boot, you will optimize pacing
algorithms and real-time call control systems. You will deliver
scalable infrastructure that maximizes agent productivity while
ensuring regulatory compliance and system reliability. About the
Team We build Zoom Contact Center's Dialer and Outbound Engagement
platform. Our team designs high-performance systems that automate
proactive customer outreach across voice and digital channels. We
solve complex problems in real-time communication at massive scale.
Responsibilities Architecting and implementing scalable backend
services for the dialer engine using Java and Spring Boot, focusing
on high-concurrency task scheduling and real-time call control
Developing and refining pacing algorithms (Predictive, Progressive,
Power) to maximize agent utilization while minimizing call
abandonment rates Building integrations with MySQL, DynamoDB,
Redis, and Elasticsearch to manage large-scale lead lists and
campaign data across distributed systems Implementing compliance
features including DNC management, time-zone-aware dialing logic,
and regulatory safeguards for automated outreach Driving system
reliability through monitoring, logging, alerting, on-call support,
and root cause analysis for production incidents under peak loads
What We're Looking For Bring 5 years of software engineering
experience building large-scale distributed systems with proven
production impact Demonstrate advanced programming skills in Java
and Spring Boot framework for backend service development Design
high-concurrency architectures using multithreading, distributed
locking mechanisms, and state management patterns Build and
optimize systems using relational and NoSQL databases (MySQL,
DynamoDB, Redis, MongoDB) Create high-throughput RESTful APIs and
microservices with CI/CD pipelines, containerization
(Docker/Kubernetes), and cloud-native services (AWS) Communicate
clearly and collaborate effectively with cross-functional teams to
deliver practical solutions Apply hands-on experience with outbound
dialing systems (Predictive, Power, Preview) or telephony protocols
(SIP, RTP, WebRTC) Leverage knowledge of CPaaS platforms
(FreeSWITCH, Asterisk, Twilio), telecom regulations (TCPA,
STIR/SHAKEN, GDPR), or observability stacks (Prometheus, Grafana,
ELK) Salary Range or On Target Earnings: Minimum: $124 000,00
Maximum: $271 200,00 In addition to the base salary and/or OTE
listed Zoom has a Total Direct Compensation philosophy that takes
into consideration; base salary, bonus and equity value. Note:
Starting pay will be based on a number of factors and commensurate
with qualifications & experience. We also have a location based
compensation structure; there may be a different range for
candidates in this and other locations At Zoom, we offer a window
of at least 5 days for you to apply because we believe in giving
you every opportunity. Below is the potential closing date, just in
case you want to mark it on your calendar. We look forward to
receiving your application! Anticipated Position Close Date:
04/24/26 Ways of Working Our structured hybrid approach is centered
around our offices and remote work environments. The work style of
each role, Hybrid, Remote, or In-Person is indicated in the job
description/posting. Benefits As part of our award-winning
workplace culture and commitment to delivering happiness, our
benefits program offers a variety of perks, benefits, and options
to help employees maintain their physical, mental, emotional, and
financial health; support work-life balance; and contribute to
their community in meaningful ways. Click Learn for more
information. About Us Zoomies help people stay connected so they
can get more done together. We set out to build the best
collaboration platform for the enterprise, and today help people
communicate better with products like Zoom Contact Center, Zoom
Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re
problem-solvers, working at a fast pace to design solutions with
our customers and users in mind. Find room to grow with
opportunities to stretch your skills and advance your career in a
collaborative, growth-focused environment. Our Commitment? At Zoom,
we believe great work happens when people feel supported and
empowered. We’re committed to fair hiring practices that ensure
every candidate is evaluated based on skills, experience, and
potential. If you require an accommodation during the hiring
process, let us know—we’re here to support you at every step. If
you need assistance navigating the interview process due to a
medical disability, please submit an Accommodations Request Form
and someone from our team will reach out soon. This form is solely
for applicants who require an accommodation due to a qualifying
medical disability. Non-accommodation-related requests, such as
application follow-ups or technical issues, will not be
addressed.
Keywords: Zoom, Daly City , Senior Software Engineer, Zoom Contact Center, IT / Software / Systems , San Jose, California
