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Sr Support Engineer

Company: JobFuture.ai
Location: Daly City
Posted on: June 2, 2021

Job Description:

About Us: 

We are the leading mobile attribution company and the core of a very complex and connected mobile ecosystem. As an unbiased third party solution, our products allow the advertising ecosystem to function properly and fairly. 

The mobile industry is dynamic and fast growing. There are unprecedented changes around industry regulation, platform shifts which have global implications, and a heightened awareness of the need for great user privacy. We sit in a very unique position to help move the industry forward by developing trusted solutions for all parties involved - the advertisers, the media & technology companies, and the end users.

About the Role: 

The right candidate should be a natural problem-solver and a strong communicator. This person will work in close collaboration with the R&D, Customer Success and Product Teams. This role will engaged in cross department projects and strongly influence the product's evolution by providing valuable feedback to help shape the future of our product development.

What You'll Do:

  • Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, issue resolution and communication
  • Serve as point of contact for customer escalations and ensure customer issues are resolved meticulously
  • Work with our R&D and product teams on escalations and product enhancement requests
  • Create and lead support improvement processes across the company
  • Provide product feedback and insights to the business and R&D teams
  • Manage various internal projects; training, ensuring support readiness for new feature releases, etc.
  • Being a technical advocate for our VIP customers, working closely with the customer success and business teams

Requirements:

  • Passion for solving customer issues in a fast paced environment
  • 5+ years of experience with technical support / QA / data analysis/ development/ technical account management
  • Experience in SQL querying and managing data
  • Excellent written and verbal communication skills 
  • Structured and process-oriented
  • Ability to learn new technologies quickly
  • Multitasking and ability to work independently

Bonus Points:

  • Web / mobile marketing and digital advertising experience
  • Background in web/ SDK/ Mobile development or QA

What's In It For You: 

  • Competitive comp: $110-$130k base plus bonus!
  • Medical, Dental, Vision, etc. 
  • 401k with match
  • Short and Long Term Disability
  • Generous PTO
  • Stock Options
  • Lunch, cellphone, gym reimbursement! 

So, if you're a motivated Support Engineer with SaaS experience in Analytics, Mobile or the MarTech space, we want to talk! Please apply today! 

Keywords: JobFuture.ai, Daly City , Sr Support Engineer, Other , Daly City, California

Click here to apply!

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