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Business Transformation Manager

Company: Genesys
Location: Daly City
Posted on: June 6, 2021

Job Description:

Do you want to bring your leadership, business acumen, and analytical skills to solve some of the most pressing business opportunities? Genesys is rapidly growing, and you can be a pivotal part of our success.

What this role is:

You will be a key member of the Genesys Business Transformation team that drives strategic and operational improvements across the company such as, revenue generation & protection programs, operational improvement initiatives, and M&A integration. To be successful, you will solve complex problems using strong financial and business acumen skills.

What this role isn't:

Our Business Transformation Managers don't just crunch numbers and excel spreadsheets. You are going to develop and use that information to define the strategy that will help transform Genesys. You will take that information and present it to senior management and executives showing how Genesys can deliver on our goals.

Here are seven core things that everyone in the Business Transformation team has to do.

  • Think big to solve big problems and get down to details when needed
  • Be an independent advisor and trusted advisor
  • Be the company's connective tissue, so cross-functional teams work effectively with shared goals
  • Use data to provide insight and drive actions
  • Work humbly and embrace ambiguity
  • Delight customers and co-workers
  • Get things done!

Some details about what you will do:

  • You will interact with internal groups on strategy, planning and operational execution.
  • Plan and execute transformation and operational improvement initiatives in support of the executive committee
  • Facilitation of leadership strategic planning activities, including leading the development and maintenance of corporate dashboards
  • Manage and coordinate various top value creation initiatives programs
  • Identification of unmet or underserved needs of the organization, continuously check, remove complexities, optimize and improve processes
  • Take part in forums for collaboration to leverage best practices, perform root cause analysis and cross-functional remediation and improvements


  • Prior experience in cloud/SaaS strategy, transformation and change management a must. Prior experience in consulting a plus.
  • Demonstrated leadership in cross-functional program management - at least two years of experience managing and delivering cross-functional programs/projects
  • 6+ years relevant work experience and a high proficiency with Excel. Experience with Tableau, SFDC, R, or Python is a plus.
  • Excellent communication skills and presentation skills
  • High Emotional intelligence - able to build productive & positive working relations with co-workers with varying technical & business backgrounds
  • Growth & agile mindset with solid work ethics, embracing diversity
  • Strong attention to details, with the ability to drill down into very tactical considerations to ensure accuracy in deliverables


  • Medical, Dental, and Vision Insurance
  • Telehealth coverage
  • Flexible work schedules and work from home opportunities
  • Development and career growth opportunities
  • Open Time Off
  • 401(k) matching program
  • Adoption Assistance
  • Infertility treatments

See more Genesys benefits information at https://mygenesysbenefits.com/


Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least June 30, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis.

About Genesys:

Every year, Genesys delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, disability, veteran status, and other protected characteristics. #LI-TL1

Keywords: Genesys, Daly City , Business Transformation Manager, Other , Daly City, California

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