Customer Service Rep(08217) - Geneva Avenue, Commercial 2
Company: Domino's
Location: Daly City
Posted on: June 14, 2022
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Job Description:
Job Description
The following general description applies to all hourly store team
members. Please read the detailed information listed below.
Job Duties
Orientation and training provided on the job.
Communication Skills
Ability to comprehend and give correct written instructions.
Ability to communicate
verbally with customers and co-workers to process orders both over
the phone and in person.
Essential Functions/SkillsAbility to add, subtract, multiply, and
divide accurately and quickly (may use calculator). Must be able to
make correct monetary change. Verbal, writing, and telephone skills
to take and process orders. Motor coordination between eyes and
hands/fingers to rapidly and accurately make precise movements with
speed. Ability to enter orders using a computer keyboard or touch
screen.
Work Conditions
EXPOSURE TO: Varying and sometimes adverse weather conditions when
removing trash and performing other outside tasks. In-store
temperatures range from 36 degrees in cooler to 90 degrees and
above in some work areas. Sudden changes
in temperature in work area and while outside. Fumes from food
odors. Exposure to cornmeal dust. Cramped quarters including
walk-in cooler. Hot surfaces/tools
from oven up to 500 degrees or higher. Sharp edges and moving
mechanical parts.
SENSING: Talking and hearing on telephone. Near and mid-range
vision for
most in-store tasks. Depth perception. Ability to differentiate
between hot and cold surfaces.
TEMPERAMENTS: The ability to direct activities, perform repetitive
tasks, work
alone and with others, work under stress, meet strict quality
control standards, deal with people, analyze and compile data, make
judgements and decisions.
Physical Demands
STANDING: Most tasks are performed from a standing position.
Walking surfaces include ceramic tile"bricks" with linoleum in some
food process areas. Height of work surfaces is between 36" and
48".
WALKING: Walking is generally in short distances for short
durations.
SITTING: Paperwork is normally completed in an office at a desk or
table.
LIFTING: Bulk product deliveries are made twice a week or more and
are unloaded
by the team member using a hand truck. Deliveries may include cases
of ingredients and supplies weighing up to 50 pounds with
dimensions of up to 3 x 1.5. Cases are usually lifted from floor
and stacked onto shelves up to 72"high.
CARRYING: Large cans, weighing 3 pounds, 7 ounces, are carried from
the workstation to storage shelves. Occasionally, pizza sauce
weighing 30 pounds is carried from the storage room to the front of
the store. Trays of pizza dough
are carried three at a time over short distances, and weigh
approximately 12 pounds per tray.
PUSHING: Pushing is performed to move trays which are placed on
dollies. A stack of trays on a dolly is approximately 24"- 30" and
requires a force of up
to 7.5 pounds to push. Trays may also be pulled.
CLIMBING: Team members must infrequently navigate stairs or climb a
ladder to change prices on signs, wash walls, perform
maintenance.
STOOPING/BENDING: Forward bending at the waist is necessary at the
pizzaassembly station. Toe room is present, but workers are unable
to flex their knees
while standing at this station. Duration of this position is
approximately 30 - 45 seconds at one time, repeated continuously
during the day. Forward bending is also present at the front
counter and when stocking ingredients.
CROUCHING/SQUATTING: Performed occasionally to stock shelves and to
clean low areas.
Additional Information
REACHING: Reaching is performed continuously; up, down and forward.
Workers reach above 72" occasionally to turn on/off oven controls,
change prices on sign, and lift and lower objects to and from
shelves. Workers reaching down
to perform such tasks as scooping cornmeal from a plastic barrel,
or washing dishes. Workers reach forward when obtaining topping
ingredients, cleaning work surfaces, or answering phones.
HAND TASKS: Eye-hand coordination is essential. Use of hands is
continuous
during the day. Frequently activities require use of one or both
hands. Shaping pizza dough requires frequent and forceful use of
forearms and wrists. Workers must manipulate a pizza peel when
removing pizza from the oven, and when
using the rolling cutter. Frequent and/or forceful pinching is
required in the assembly of cardboard pizza boxes. Team members
must be able to grasp cans, the phone, the pizza cutter and pizza
peel, and pizza boxes.
MACHINES, TOOLS, EQUIPMENT, WORK AIDS: Team members may be required
to utilize pencils/pens, computers, telephones, calculators, TDD
equipment, pizza cutter and pizza peel.
In addition to all of the above,the following applies to team
members in driver or store management positions.
Job Duties
Deliver product by car and then to door of customer. Deliver flyers
and door hangers. Requires valid drivers license with safe driving
record meeting company standards. Access to insured vehicle which
can be used for delivery.
Essential Skills
Navigational skills to read a map, locate addresses within
designated delivery area. Must navigate adverse terrain including
multi-story buildings, private homes, and other delivery sites
while carrying product.
Physical Demands
CARRYING: During delivery, carry pizzas, sides and beverages while
performing"walking" and "climbing" duties.
DRIVING: Deliver pizzas within a designated delivery area. A team
member may
make several deliveries per shift.
WALKING: Delivery personnel must travel between the store and
delivery vehicle and from the delivery vehicle to the customers
location.
CLIMBING: During delivery of product, navigation of five or more
flights of stairs
may be required.
Work Conditions
EXPOSURE TO: Varying and sometimes adverse weather conditions when
delivering product, driving and couponing.
SENSING: Far vision and night vision for driving.
Keywords: Domino's, Daly City , Customer Service Rep(08217) - Geneva Avenue, Commercial 2, Other , Daly City, California
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