IT Systems Engineer

Company: SAN FRANCISCO CONSERVATORY OF MUSIC
Location: Daly City
Posted on: June 20, 2022

Job Description:

The San Francisco Conservatory of Music is looking for a full-time IT Systems Engineer who will support campus data systems, including the Transact Point of Sale (POS) system and security access control data integration. The incumbent will play a key role in developing and supporting existing data and network systems that allow campus operations to function effectively. This role will report to the Senior Network and Systems Administrator and be part of on-call rotation for support during evenings and weekends.

The IT Systems Engineer will:

Lead effort on data and integration projects related to POS, eRezLife, Feenics Keep and other data systems while working closely with vendors
Assist TAC program on annual maintenance of iMacs in two computer labs
Create and maintain database scripts to support various processes and reporting requirements
Troubleshoot and correct irregularities in disparate data systems in order to maintain data quality and ensure accurate reporting
Diagnose and resolve network connectivity issues
Support and manage data integration between systems including Hirsch Velocity security access control and Feenics Keep
Learn, document, train, and support new applications and systems
Perform other technology-related tasks as assigned

2+ years experience in a Helpdesk/IT role supporting Point of Sale systems and other data systems
SQL, PowerShell, Windows CLI, Bash/ZSH, and other scripting knowledge highly desirable
Understanding of networking and connectivity tools
Experience integrating applications, both cloud-based and on-premise
BS in Computer Science, Management Information Systems, or a related field
Solid understanding of troubleshooting/diagnostic methods
Excellent problem-solving skills and understanding of potential steps to resolve potentially undocumented technology issues
Exceptional customer service
Skilled at managing and meeting end user expectations
Hands-on experience with Windows and Mac operating systems
Experience with Apple School Manager and JAMF Pro highly preferred
Experience with Microsoft 365 administration
Experience with office productivity software such as Microsoft Office and Google Apps
Experience with Transact, eRezLife, and door security access systems highly desirable
Possess strong time management skills and ability to manage multiple requests at once
Exceptional written, oral and interpersonal communication skills

How to Apply

We prefer to receive applications through our website. This position will be open until filled.

About Us
SFCM's mission is to transform our students: artistically, intellectually, professionally and individually. Through the study of music at the highest level, our students learn to seek achievement in every endeavor, to convert challenges into opportunities, to understand the nature of excellence, and to pursue their dreams with vigor and determination. We believe that inspiring the imagination, cultivating the artist, honing the intellect, and developing the professional are the keys to launching innovative graduates who excel in any field. SFCM is located in the heart of one of the world's most innovative and diverse cities, and is home to a vibrant academic community of students and faculty who achieve excellence in their fields.

Equal Opportunity Employer
SFCM is a fully committed equal employment opportunity institution and welcomes applications from all qualified persons, including those who consider themselves to be of a race, national origin or ancestry that is not fully represented in musical arts programs in the United States. Personnel decisions regarding applicants for employment are made without regard to race, color, religion, marital status, national origin, ancestry, sex, sexual orientation, physical or mental disability, medical condition (including cancer and genetic characteristics), status as a Vietnam-era veteran or special disabled veteran, age, citizenship, or any other consideration made unlawful by federal, state or local laws.

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Keywords: SAN FRANCISCO CONSERVATORY OF MUSIC, Daly City , IT Systems Engineer, Other , Daly City, California