Retail Customer Service Associate
Company: FedEx Office
Location: Daly City
Posted on: March 16, 2023
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Job Description:
POSITION SUMMARY: The Store Consultant consistently delivers a
positive customer experience to all customers, utilizing
consultative skills to anticipate customer needs, suggest
alternatives and provide solutions. This customer service focused
team member is knowledgeable in all areas of the Store's business,
including print, signs & graphics, and shipping. They will be
responsible for taking orders, coordinating activities in the
Store, providing pricing and product information, and recommending
appropriate FedEx Office products and services. The Store
Consultant will operate and maintain a wide variety of equipment,
move boxes and equipment, stock materials, manage the production
queue and output, manage complex projects, manage retail supply,
and complete assigned tasks based on priority. GENERAL DUTIES AND
RESPONSIBILITIES: (This is a representative list of the general
duties the position may be asked to perform, and is not intended to
be all-inclusive) People + Follows instructions of supervisors and
assists other team members in performing store functions + Assists
in the training of store team members Service + Demonstrates
consultative behaviors in a retail environment to understand each
customer's individualized need + Provides customer expertise in
printing, signs and graphics and shipping product lines and can
recommend appropriate FedEx Office products and services + Provides
an outstanding customer service experience by using consultative
skills to anticipate customer needs, suggest alternatives, and find
solutions to meet customer needs + Ensures all customer problems
are resolved quickly and to the satisfaction of the customer +
Takes complex customer orders using order systems and provides
accurate pricing information + Assembles parcels and prepares goods
for shipping by wrapping items in insulation, inserting items into
shipping containers, weighing packages, and affixing labels to
parcels + Sets up and operates printing, binding, and other related
equipment using customer supplied original media and documents +
Maintains a safe, clean and orderly retail Store Profit + Ensures
confidentiality of customer data and careful handling of documents,
media, and packages + Processes financial transactions using a
Point of Sale terminal (POS),including handling cash and making
change + Cleans, repairs, and stocks all retail store printing and
shipping equipment and supplies to provide optimal performance and
availability + Stays current on retail Store merchandising
materials and ensures proper display of all retail area product and
signage + Takes preemptive action to prevent errors and waste +
Completes required financial paperwork and may assist with
financial reporting including daily sales, close-outs and bank
deposits + Follows FedEx Office standard operating procedures as
well as adhering to legal, HR, safety , customer service and
security policies and procedures Self-Management + Performs
multiple tasks at the same time + Looks for opportunities to
improve knowledge and skills within the retail Store + Able to
operate with minimal supervision + Adheres to all FedEx Office team
member and retail store standards, as outlined in the team member
handbook + All other duties as needed or required MINIMUM
QUALIFICATIONS AND REQUIREMENTS: + High school diploma or
equivalent education + 6+ months of specialized experience +
Excellent verbal and written communication skills + For new hires,
must meet all FedEx Office employment qualifications in force at
time of hiring + For current FedEx Office team members, must meet
hiring criteria for the position and transfer requirements as
outlined in the Team Member Handbook ESSENTIAL FUNCTIONS: + Ability
to stand during entire shift, excluding meal and rest periods +
Ability to move and lift 55 pounds + Ability, on a consistent
basis, to bend/twist at the waist and knees + Ability, on a
consistent basis, to communicate effectively with customers,
vendors, and other team members + Ability, on a consistent basis,
to perform work activities requiring cooperation and instruction +
Ability, on a consistent basis, to function in a fast-paced
environment, under substantial pressure + Ability, on a consistent
basis, to maintain attention and concentration for extended periods
of time + Ability, on a consistent basis, to work with minimal
supervision + Ability, on a consistent basis, to report regularly
to work and maintain established business hours in order to support
the FedEx Office business; regular attendance and/or reporting
could include regular attendance at a physical location and/or
maintaining established business hours depending on the scope and
nature of the position Additional Information Colorado, Nevada, New
York, California, Rhode Island and Washington Residents Only -
Compensation: Hourly: $18.30 - $21.50. The estimate displayed
represents the typical salary range or starting rate of candidates
hired in Colorado and/or Nevada and/or New York and/or Washington
and/or California and/or Rhode Island. Factors that may be used to
determine your actual salary may include your specific skills, your
work location, how many years of experience you have, and
comparison to other employees already in this role. This
information is provided to applicants in accordance to the Colorado
Equal Pay for Equal Work Act, the Nevada Pay Transparency Law, the
New York City Pay Transparency Law, Washington Equal Pay and
Opportunity Act and the California Equal Pay Act and the Rhode
Island Pay Equity Act. Quality Driven Management strives to deliver
market-leading customer experience, business excellence, and
financial return through a Quality-oriented culture and day-to-day
application of Quality science. + Suggests areas for improvement in
internal processes along with possible solutions. + Works with
management to reduce company costs/wastes, and to optimize
profitability in areas of responsibility. + Applies Quality
concepts presented at training during daily activities. + Supports
FedEx Office Quality initiatives. Employee Benefits: Comprehensive
and competitive benefits eligibility including Medical, Dental,
Vision, EAP. 401K Disability, Life Insurance, ESPP, Sick Time,
Holiday Pay, Vacation Pay We are an equal opportunity employer and
all qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin,
disability status, protected veteran status, or any other
characteristic protected by law. All offers of employment made by
FedEx Office are contingent upon the successful completion of a
background investigation and a pre-employment drug screen (which
must be completed within 2 business days of any conditional offer
of employment). The existence of a criminal record is not an
automatic or absolute bar to employment and a candidate's criminal
record will be considered individually based on factors such as the
relationship between the job sought and the criminal offense, the
timing of the offense, the nature of the offense, and any other
relevant information. FedEx Office will consider for employment all
qualified applicants, including those with criminal histories, in a
manner consistent with the requirements of applicable state and
local laws, including the San Francisco Fair Chance Ordinance and
the City of Los Angeles' Fair Chance Initiative for Hiring
Ordinance. America's Military Veterans and individuals with
disabilities are strongly encouraged to apply. If you have a
disability and you need assistance in order to apply for a position
with FedEx Office, please email us at HR.Recruiting@FedEx.com .
Keywords: FedEx Office, Daly City , Retail Customer Service Associate, Other , Daly City, California
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