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Company: Channing House
Location: Daly City
Posted on: May 20, 2023

Job Description:

Please note, this is not a tipped position. BENEFITS - Paid Time Off Accrual - Shift Differential Pay (additional hourly rate for evening shifts) ABOUT US Channing House is a leading not-for-profit Life Care Community in Palo Alto, founded in 1960. We believe that older adults thrive in a vibrant setting that supports active, engaged and healthy living. We provide a sustainable, innovative community that promotes this lifestyle, while embracing respect and dignity for all who live and work here. Our team of 170 staff members, from Front-Line to Leadership, drive the mission of Channing House, providing services to the 265 highly engaged residents who call Channing House their home. POSITION SUMMARY The Server ensures all guests receive the highest standards of hospitality and are served to the community standards in the dining areas. This position greets and guides residents, and supports food and beverage operations in a friendly, timely and efficient manner. Together with the entire team at Channing House, your role contributes to promoting a healthy and vibrant home for our residents. KEY RESPONSIBILITIES This position will be responsible for, but not limited to the following essential duties and responsibilities: Serving 85% of job duties:

  • Provide the highest quality of service to customers at all times.
  • Greet residents and engage with them in a friendly manner. Respond to inquiries and provide assistance.
  • Present menus, special items of the day, and any menu changes. Ask about any food allergies or dietary restrictions.
  • Record food and beverage orders on notepads or on POS system. Ensure special requirements are recorded.
  • Serve food and beverage to the guests as per the course of order. Observe and ensure satisfaction with service.
  • Maintain proper dining experience (deliver items, fulfill customer needs, offer dessert and drinks, replenish utensils, refill glasses, etc.).
  • Coordinate with bus person and/or kitchen staff to ensure smooth operation.
  • Wash/load dishes in station dishwasher. Perform basic cleaning tasks as needed, or as directed by supervisor.
  • Attend pre-shift meetings and trainings.
  • Assist other servers and areas of dining (answer telephones, Take Out transactions, catering services)
  • Help residents as needed (seating, standing, retrieving walkers, etc.)
  • May perform other duties and responsibilities as assigned. Training and Policy Adherence 15% of job duties:
    • Ensure compliance with various licensing and regulatory agencies, including but not limited to: Santa Clara County Department of Health, CDPH, CDSS, CalOSHA, etc.
    • Attend all allergy and food-borne illness in-service training.
    • CPR and choking training.
    • Report all accidents and injuries in a timely manner.
    • Participate in regular safety meetings, safety training and hazard assessments.
    • Attend training programs (classroom and virtual) as designated. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to:
      • Stand on your feet throughout work period. Significant walking or other means of mobility.
      • Possess multi-limb and eye-hand coordination
      • Able to reach, bend, stoop, push and/or pull, and frequently lift/move up to 40 pounds.
      • Utilize specific vision abilities for viewing work related processes and materials handling.
      • Talk or hear during face-to-face communications in a noisy commercial kitchen work area Channing House Diversity Statement: Channing House is an equal opportunity employer. Channing House is committed to providing a work environment free of harassment, discrimination, retaliation, and disrespectful or other unprofessional conduct based on actual or perceived race (including traits historically associated with race, such as natural hair, hair texture, hair type, and protective hairstyles), color, age, religion, national origin, ancestry, citizenship, immigration status, sex (including pregnancy, childbirth, and related medical conditions), gender, gender identity, gender expression, sexual orientation, reproductive health decision making, disability (including sensory disability and use of a service animal by a person with a disability), HIV/AIDS and Hepatitis C status, a legally protected medical condition, genetic information or data credit history, genetic information, status as a victim or domestic or sexual violence (including harassment, sexual assault, or stalking), expunged juvenile record, arrest or conviction records (except as legally required), use or non-use of lawful products off of Company premises during non-working hours, performance of duty in a uniformed service military or veteran status, or any other basis protected by local, state and/or federal law. Channing House also prohibits discrimination, harassment, disrespectful, or unprofessional conduct based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. Must be available for the evening shift, holidays, and weekends.


Keywords: Channing House, Daly City , Server, Other , Daly City, California

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