Solutions architect - ServiceNow

Company: Abbott Laboratories
Location: Santa Clara
Posted on: May 5, 2025

Job Description:

About AbbottAbbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.Working at AbbottAt Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health investment plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the student debt program and education benefit - an affordable and convenient path to getting a bachelor's degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.The OpportunityThe Solutions architect - ServiceNow is responsible for overseeing the strategic planning, implementation, and management of the ServiceNow Configuration Management Database (CMDB) and Common Service Data Model (CSDM). This role requires a deep understanding of IT Service Management (ITSM) processes, data governance, and the ability to drive cross-functional collaboration to ensure the CMDB and CSDM strategy are effectively integrated and utilized across the organization.Main Responsibilities
  • Data Integrity and Quality Assurance (25%): Ensure the accuracy and consistency of data within the CMDB/CSDM.
  • Team Leadership (20%): Lead and mentor a team of CMDB managers and administrators.
  • Service Dependency Management (15%): Define and manage service dependencies and relationships.
  • Strategy Development and Execution (15%): Develop and execute a comprehensive strategy for the implementation and management of CMDB/CSDM. Stakeholder Collaboration (10%): Collaborate with IT and business stakeholders to align CMDB/CSDM with organizational needs.
  • Governance and Policy Enforcement (10%): Enforce governance policies and procedures to ensure compliance and data integrity.
  • Process Improvement (5%): Identify and implement improvements to CMDB/CSDM processes.
  • Industry Trends and Advancements (5%): Stay current with industry trends and advancements in CMDB and CSDM evolution, incorporating relevant updates into the organization's strategy.Decision Making Authority
    • The candidate will lead the CMDB/CSDM strategy for ServiceNow.
    • The candidate will lead an operations team consisting of a CMDB manager, administrators, and analysts.
    • The candidate will organize the program portfolio of CMDB/CSDM-related activities, strategic initiatives, and project dependencies.
    • Approve changes to CMDB/CSDM processes and data models.
    • Make decisions on tool configurations and customizations.
    • Authorize data quality and integrity initiatives.Financial Accountability
      • Ensure cost-effective use of resources and tools.Key Accountability Deliverables
        • Lead CMDB/CSDM strategy for ServiceNow.
        • Effective team performance and development.
        • Successful implementation of process improvements.
        • High stakeholder satisfaction with CMDB/CSDM services.
        • Enhanced functionality and value of the CMDB and CSDM.Experience and EducationMinimum Education:
          • Bachelor's degree in computer science, Business Administration, or another discipline relevant to the healthcare industry.Experience:
            • 10+ years of experience within IT, with a demonstrated understanding of IT project and application management and strategies in a quality and regulated environment.
            • Extensive experience with ServiceNow CMDB and CSDM, including design, configuration, and deployment.
            • Proven success in presenting complex information to senior leaders in an organization.
            • Ability to develop and forge strong relationships and build consensus among competing stakeholders, and the ability to interact and conduct strategic discussions with multiple infrastructure support leaders, business process teams, and IT stakeholders.
            • Strong work ethic and passion for driving results.
            • Strong understanding of ITIL framework and ITSM processes.Preferred Skills:
              • Enterprise understanding of ServiceNow is preferred.
              • Knowledge of quality processes/validation processes.
              • SDLC knowledge.
              • Excellent written and verbal communication skills.Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.Connect with us at , on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.
                
                The base pay for this position is $111,300.00 - $222,700.00. In specific locations, the pay range may vary from the range posted.
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Keywords: Abbott Laboratories, Daly City , Solutions architect - ServiceNow, Other , Santa Clara, California