Community Ecosystem Engagement Lead - San Francisco

Company: Merck
Location: San Francisco
Posted on: May 17, 2025

Job Description:

Job DescriptionThe Community Ecosystem Engagement Lead (CEEL) is responsible for developing strong networks within Ryan White HIV/AIDS Program Clinics, Community Health Centers, Health Departments, and Community-Based Organizations. The CEEL will engage with Allied Healthcare Professionals (AHPs) and decision makers within the organization who provide HIV-related services across the care continuum.This is a field-based position that is responsible for covering the San Francisco territory, which includes the following workload centers:

• California: Fremont, Fresno, Modesto, Oakland, Sacramento, San Francisco, San Jose, Santa Rosa, Stockton.
• Nevada: Reno.Key Responsibilities:AHP Engagement & Market Impact
  • Identify, prioritize, and develop strong network inclusive of HIV ecosystem stakeholders and AHPs who influence HIV treatment decisions and ensure PLWH remain engaged in care.
  • Execute engagement strategies that align with market needs, enhance appropriate product utilization, and support the company's HIV portfolio.
  • Collaborate with AHPs to understand evolving HIV priorities and support with relevant resources to address treatment gaps and barriers.
  • Leverage approved resources to engage with AHPs and provide approved materials for AHPs to use with PLWH.
  • Gather insights from AHPs and identify high-impact engagement opportunities.
  • Participate in community educator identification to ensure alignment with corporate objectives.Account Management & Business Performance
    • Manage key accounts across Ryan White Clinics, Community Health Centers, Health Departments, and HIV-focused organizations.
    • Develop account-level strategies to optimize engagement and increase appropriate product adoption.
    • Utilize data analytics and business intelligence tools to track account performance and brand utilization.
    • Collaborate cross-functionally with sales to drive customer-centric engagement that support business growth and greater ecosystem understanding.Community & Stakeholder Collaboration
      • Assist in the identification of engagement opportunities at community events with AHPs and other key stakeholders within the account.
      • Maintain understanding of funding streams and reimbursement models impacting publicly and privately funded HIV programs.
      • Leverage insights to refine strategic account planning and enhance execution effectiveness.Qualifications & Requirements:Education & Experience:
        • Bachelor's degree in Public Health, Healthcare Administration, Social Work, Nursing, Business, or a related field (Master's preferred).
        • 3-5 years of experience in HIV community engagement, pharmaceutical sales, healthcare account management, or public health.
        • Experience working with Ryan White-funded programs, Community Health Centers, Health Departments, and HIV service organizations is a plus.Knowledge & Skills:
          • Strong account management and customer relationship skills.
          • Understanding of HIV treatment and prevention strategies, health equity, and social determinants of health.
          • Proficiency in data analytics and business performance tracking to monitor account success and treatment trends.
          • Ability to develop and execute strategic engagement plans aligned with business objectives.
          • Excellent presentation and communication skills for training and stakeholder collaboration.
          • Strong project management and cross-functional collaboration abilities.Travel:
            • Up to 50% travel required for customer engagement, conferences, and regional meetings.Why Join Us?This is an opportunity to drive impact in HIV care, manage strategic accounts, and contribute to business performance while supporting public health initiatives. If you're passionate about community engagement, healthcare innovation, and market growth, we encourage you to apply!#USPharma#CEELCurrent Employees apply Current Contingent Workers apply US and Puerto Rico Residents Only:Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please if you need an accommodation during the application or hiring process.As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively.U.S. Hybrid Work ModelEffective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as "remote".The Company is required to provide a reasonable estimate of the salary range for this job in certain states and cities within the United States. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate's relevant skills, experience, and education.Expected US salary range:$139,600.00 - $219,700.00Available benefits include bonus eligibility, long term incentive if applicable, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days. A summary of benefits is listed .San Francisco Residents Only:We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance OrdinanceLos Angeles Residents Only:We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring OrdinanceSearch Firm Representatives Please Read Carefully
              Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.Employee Status:RegularRelocation:No relocationVISA Sponsorship:NoTravel Requirements:50%Flexible Work Arrangements:RemoteShift:Not IndicatedValid Driving License:YesHazardous Material(s):n/aJob Posting End Date:05/16/2025*A job posting is effective until 11:59:59PM on the day BEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
              Requisition ID:R348157
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Keywords: Merck, Daly City , Community Ecosystem Engagement Lead - San Francisco, Other , San Francisco, California