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Remote Conversational AI Architects

Company: ClearBridge Technology Group
Location: Daly City
Posted on: November 22, 2021

Job Description:

Our client, a global software company, is looking to hire a Conversational AI Architect for a full-time remote position.-- The SS&AI (Self Service and Artificial Intelligence) Team is a Professional Services team responsible for the design, development and testing of highly customized Self-service IVR and AI driven Bot applications across all Genesys platforms.-- In this role, candidate will get exciting opportunities to work on the latest AI technologies to provide top class CX using Genesys bots as well as --- Google, Amazon, Nuance etc. Services provided by the candidate will include software development and Architecture, Integration consulting, Agile leadership, customer training, team education and owning end to end delivery. The Architect will often be working closely with--customers (Business owners and technical SME---s), sales teams and internal Agile teams and must have superb interpersonal and communication skills, as well as the ability to work well within a fast-paced environment with tight deadlines.-- This role is a senior contributor with the ability to lead major self-service project efforts through presales, discovery and development.-- The candidate should have both breadth and depth of technical knowledge and experience architecting and delivering IVR and bots.-- The successful candidate will work closely with other team members, including sales consultants, sales engagement directors, team leads, user interface designers, speech scientists, product owners, scrum masters and quality assurance engineers to develop IVR and bot applications for customers using the Genesys Development tools (Composer, Designer, Intelligent Automation and Genesys Cloud) and 3rd party bot platforms such as Google Dialogflow, Amazon Lex and Nuance Mix. Required Skills:

  • BS/MS/BA or equivalent in Computer Science, Engineering or related field. Computer Science , major preferred.
  • 5 + Years of experience leading software development/Professional services projects in a technical capacity
  • 5 + Years of experience with commercial IVR applications, Routing and development experience in appropriate development tools, Advanced Speech Recognition engines.
  • 3 + Years of experience with bot development including voicebots.
  • 8 + Years of software development using languages such as JavaScript, Python, PHP, Java or C#.
  • 2 + Years of software architecture experience.
  • 2 + Years of experience working with bots on platforms like Google Dialogflow and Amazon Lex.-- Must include webhook/fulfillment experience and development skills.
  • 2 + Years of experience working in an Agile environment.
  • Demonstrated experience in a customer facing role and handling difficult customer situations.
  • In depth understanding of the IVR and bot application architectures including web components, telephony, caching, prompt servers, ASR and operational diagnostics.
  • Ability to work independently on routine duties or projects with general instructions on new assignments. Ability to take initiative and work on new product features
  • Demonstrate solid analytical programming and problem-solving skills. Quick learner on new technologies and product features. Desired Skills:
    • Experience with interaction design or working closely with VUI designers
    • Experience with grammar development or working closely with speech scientists
    • Practical experience developing and deploying Genesys solutions with Genesys tools such as Genesys Cloud, Composer, Designer and Intelligent Automation. Experience with Dialog flow and Lex.
    • GCP or AWS certification

Keywords: ClearBridge Technology Group, Daly City , Remote Conversational AI Architects, Professions , Daly City, California

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