CSR - Customer Service Representative
Company: Domino's Pizza
Location: Daly City
Posted on: May 10, 2022
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Job Description:
You got game? You got spring in your step? You want the best job
in the world! And schedules that work with you, not against you?
That's right, we live to beat the rush and make it possible to
make, bake or take pizzas during the hungry hours of the day and
night, part or full time. You'll have plenty of time left over for
school, hanging with your friends, or whatever. Sound good? Even if
you just need a second job for some extra cash, Domino's Pizza is
the perfect place for you. We are searching for qualified customer
service reps with personality and people skills. We're growing so
fast it's hard to keep up, and that means Domino's has lots of ways
for you to grow (if that's what you want), perhaps to management,
perhaps beyond. Whether it's your hobby, main-gig, or supplemental
job, drop us a line. We're bound to have just the thing for you.
ADVANCEMENT Many of our team members began their careers as
delivery drivers and today are successful Domino's franchise
owners. From customer service representative to management, General
Manager to Manager Corporate Operations or Franchisee, our stores
offer a world of opportunity. DIVERSITY Our mission is to
recognize, appreciate, value and utilize the unique talents and
contributions of all individuals. To create an environment where
all team members, because of their differences, can reach their
highest potential. SUMMARY STATEMENT We take pride in our team
members and our team members take pride in Domino's Pizza! Being
the best pizza delivery company in the world requires exceptional
team members working together. At Domino's Pizza, our people come
first! JOB REQUIREMENTS You must be 16 years of age or older.
General job duties for all store team members Operate all
equipment. Stock ingredients from delivery area to storage, work
area, walk-in cooler. Prepare product. Receive and process
telephone orders. Take inventory and complete associated paperwork.
Clean equipment and facility approximately daily. Training
Orientation and training provided on the job. Communication Skills
Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to
process orders both over the phone and in person. Essential
Functions/Skills Ability to add, subtract, multiply, and divide
accurately and quickly (may use calculator). Must be able to make
correct monetary change. Verbal, writing, and telephone skills to
take and process orders. Motor coordination between eyes and
hands/fingers to rapidly and accurately make precise movements with
speed. Ability to enter orders using a computer keyboard or touch
screen. WORK CONDITIONS Exposure to: Varying and sometimes adverse
weather conditions when removing trash and performing other outside
tasks. In-store temperatures range from 36 degrees in cooler to 90
degrees and above in some work areas. Sudden changes in temperature
in work area and while outside. Fumes from food odors. Exposure to
cornmeal dust. Cramped quarters including walk-in cooler. Hot
surfaces/tools from oven up to 500 degrees or higher. Sharp edges
and moving mechanical parts. SENSING Talking and hearing on
telephone. Near and mid-range vision for most in-store tasks. Depth
perception. Ability to differentiate between hot and cold surfaces.
TEMPERAMENTS The ability to direct activities, perform repetitive
tasks, work alone and with others, work under stress, meet strict
quality control standards, deal with people, analyze and compile
data, make judgments and decisions. Additional Job Details PHYSICAL
REQUIREMENTS including, but not limited to the following: Standing
Most tasks are performed from a standing position. Walking For
short distances for short durations. Surfaces include ceramic tile
"bricks" with linoleum in some food process areas. Height of work
surfaces is between 36" and 48". Sitting Paperwork is normally
completed in an office at a desk or table. Lifting Bulk product
deliveries are made twice a week or more and are unloaded by the
team member using a hand truck. Deliveries may include cases of
ingredients and supplies weighing up to 50 pounds with dimensions
of up to 3' x 1.5'. Cases are usually lifted from floor and stacked
onto shelves up to 72" high. Carrying Large cans, weighing 3
pounds, 7 ounces, are carried from the workstation to storage
shelves. Occasionally, pizza sauce weighing 30 pounds is carried
from the storage room to the front of the store. Trays of pizza
dough are carried three at a time over short distances, and weigh
approximately 12 pounds per tray. Pushing To move trays which are
placed on dollies. A stack of trays on a dolly is approximately 24"
- 30" and requires a force of up to 7.5 pounds to push. Trays may
also be pulled. Climbing Team members must infrequently navigate
stairs or climb a ladder to change prices on signs, wash walls,
perform maintenance. Stooping/Bending Forward bending at the waist
is necessary at the pizza assembly station. Toe room is present,
but workers are unable to flex their knees while standing at this
station. Duration of this position is approximately 30 - 45 seconds
at one time, repeated continuously during the day. Forward bending
is also present at the front counter and when stocking ingredients.
Crouching/Squatting Performed occasionally to stock shelves and to
clean low areas. Reaching Reaching is performed continuously; up,
down and forward. Workers reach above 72" occasionally to turn
on/off oven controls, change prices on sign, and lift and lower
objects to and from shelves. Workers reaching down to perform such
tasks as scooping cornmeal from a plastic barrel, or washing
dishes. Workers reach forward when obtaining topping ingredients,
cleaning work surfaces, or answering phones. Hand Tasks Eye-hand
coordination is essential. Use of hands is continuous during the
day. Frequently activities require use of one or both hands.
Shaping pizza dough requires frequent and forceful use of forearms
and wrists. Workers must manipulate a pizza peel when removing
pizza from the oven, and when using the rolling cutter. Frequent
and/or forceful pinching is required in the assembly of cardboard
pizza boxes. Team Members must be able to grasp cans, the phone,
the pizza cutter and pizza peel, and pizza boxes. Machines, Tools,
Equipment, Work Aids Team Members may be required to utilize
pencils/pens, computers, telephones, calculators, TDD equipment,
pizza cutter and pizza peel. Job Type: Part-time Pay: $16.00 -
$17.00 per hour Benefits: Employee discount Schedule: Monday to
Friday Weekends Education: High school or equivalent (Preferred)
Experience: Customer Service: 1 year (Preferred) Work Location: One
location Hours per week: 25-30 30-35 Work Remotely: No Job Types:
Full-time, Part-time...
Keywords: Domino's Pizza, Daly City , CSR - Customer Service Representative, Sales , Daly City, California
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