Sales Development Representative
Company: Astound Broadband Powered by Wave
Location: Daly City
Posted on: June 25, 2022
Job Description:
$1,000 SIGN-ON BONUSWe offer a competitive salary and a
comprehensive benefits package, which includes medical/dental, paid
vacation and sick time as well as a 401(k), and certain candidates
may qualify for a signing bonus up to $1,000. Don't miss this
opportunity to join Wave. Visit Go Astound.com and navigate to the
careers page to apply today.
- Certain restrictions may apply, see website for details
Position Overview:Astound Broadband Powered by Wave is currently
searching for a Retail Sales Representative I or II in our Daly
city, CA office. This position is responsible for providing
outstanding customer service and support to Astound Broadband
Powered by Wave customers. Effectively communicate and explain
benefits of target products to maximize sales revenue. Ensure high
quality and accurate service by assisting, and resolving a wide
variety of customer requests, inquiries and complaints.
The primary position responsibilities will include, but are not
limited to:
- Sell target products and packages and effectively communicate
system prices, channels, services and packages to customers and
potential customers
- Demonstrate Astound Broadband Powered by Wave's various
products and services to inbound customer traffic at the retail
center
- Communicate current promotions and offers to all potential
customers
- Establish rapport with visitors and engage them in the process
of probing to match each one with the package that best fits their
needs
- Review customer's current level of service and introduce new
services as appropriate
- Determine customers level of satisfaction with their service
and take steps as needed to ensure that their experience with
Astound Broadband Powered by Wave is positive
- Seek opportunities with customers to enhance the company's
image. Maintain a neat appearance, show respect and respect the
customer's property
- Provide accurate and efficient feedback to customer issues
quickly and efficiently by improving personal technical knowledge
and understanding of all services and equipment
- Utilize billing system and other sales and marketing related
tools to effectively identify and quickly provide answers to
customer inquiries
- Resolve customer questions and concerns efficiently by actively
listening, communicating clearly and concisely, and assuring
customer understanding
- Process installation, service change, disconnects and trouble
call work orders according to departmental policies and
procedures
- Receive customer payments, give receipts, enter payments to
customer accounts and accurately balance cash drawer on a daily
basis
- Track sales progress and document productivity on sales forms/
reports as provided by the company Ensure all required paperwork is
legible, complete and submitted in a timely manner
Our ideal candidate will possess:
- Phone customer support/service related background in call
center environment preferred
- Exhibits strong interpersonal skills with the ability to relate
to customers, peers, and management. Is positive, pleasant, and
respectful
- Bilingual skills preferred
- Friendly, enthusiastic and outgoing demeanor
- Demonstrates a thorough knowledge of cable and data products
and services
- Ability to learn and retain new information and concepts
quickly
- Demonstrates ability to diagnose and solve problems
- Exhibits the ability to follow direction and possesses the
ability to follow through
- Displays proven good judgment and proactive decision-making
skills
- Must possess the ability to adapt to change
- Cable Television industry experience preferred
- Telecommunications experience preferred
Is this the career opportunity you've been searching for? Yes? Then
let us know about you - apply now!
QualificationsEducationRequired:
- High school diploma or equivalentPreferred:
Diverse Workforce / EEO:Astound Broadband is proud to be an Equal
Opportunity Employer. We embrace, support, and thrive on each
other's differences to maximize the experience of our teammates and
our community. We are committed to providing an environment of
mutual respect where equal employment opportunities are available
to all applicants and teammates without regard to race, color,
religion, sex, pregnancy (including childbirth, lactation and
related medical conditions), national origin, age, physical and
mental disability, marital status, sexual orientation, gender
identity, gender expression, genetic information (including
characteristics and testing), military and veteran status, and any
other characteristic protected by applicable law.EducationRequired
- High School or betterEqual Opportunity Employer/Protected
Veterans/Individuals with DisabilitiesThe contractor will not
discharge or in any other manner discriminate against employees or
applicants because they have inquired about, discussed, or
disclosed their own pay or the pay of another employee or
applicant. However, employees who have access to the compensation
information of other employees or applicants as a part of their
essential job functions cannot disclose the pay of other employees
or applicants to individuals who do not otherwise have access to
compensation information, unless the disclosure is (a) in response
to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
60-1.35(c)
Keywords: Astound Broadband Powered by Wave, Daly City , Sales Development Representative, Sales , Daly City, California
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