Guest Service Agent - Hotel Zelos
Company: Hotel Zelos
Location: Daly City
Posted on: September 10, 2023
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Job Description:
Why us?
Hotel Zelos is seeking a full-time Guest Service Agent to join our
team in serving guests with creativity and passion!
Work Where You Belong! Hotel Zelos, a futuristic, fashion-forward
oasis that fuses sleek lines and sophisticated style. Crisp, cool,
and clean design and stylish onsite dining create a craveable
retreat in the heart of the city. Indulge your vices in Hotel
Zelos' acclaimed fifth-floor sanctuary, Dirty Habit, where craft
cocktails pair perfectly with light bites by Chef Thomas Weibull.
Lounge in the expansive dining room or outside on the heated
rooftop patio.
As part of Sage Hospitality Group, we passionately strive to be the
best and create excellence in everything we do. We believe in
enriching lives one experience at a time. More than a slogan, we
empower our employees to make positive impacts on the communities
in which we live and work. By providing genuine service we build
relationships with our guests and value for our shareholders, and
we create unforgettable experiences.
We are looking for independent thinkers. Those who harness their
entrepreneurial spirit so that it breaks preconceived notions.
We're not afraid to forge our own path. After all, it's what
industry leaders do. That's why we welcome risk takers and creative
spirits alike. No matter your daily role, Sage recognizes that your
success is about more than the work you do-it's really about who
you are, which is why we invest in your personal and professional
growth. We hope you consider joining us!
Job Overview
Our Guest Service Agents respond in a professional and courteous
manner to arriving, departing and in-house guests and VIP's by
providing accurate and timely information and services. They
respond to telephone and in-person inquiries regarding
reservations, hotel information and guest concerns.
Responsibilities
-Greets and completes established check-in procedures for arriving
guests on a daily basis, using both manual and computerized
methods, in order to ensure guest are satisfied and in rooms as
requested.
-Facilitates guest departure (check-out) on a daily basis by
following established manual and computer procedures in order to
close guest accounts and open the room for the next sell.
-Regularly calculates and/or posts monies, receipts, guest accounts
and other forms of credit using accurate, proper cash handling
methods and established procedures in order to present the customer
with timely and precise hotel charges upon check-out and maintain
accurate hotel records.
-Courteously answers inquiries and accepts reservations, both in
person and by telephone, by accurately communicating hotel rates
and information and by using suggestive selling techniques to sell
room nights, increase occupancy and revenue.
-Maintains good customer relations by keeping abreast of all
in-house and area functions in order to answer questions and
concerns with timely and knowledgeable responses, in person and on
telephone.
-Operates the PBX equipment by accepting incoming calls, assisting
outgoing calls, scheduling and setting wake-up calls and paging
guests to provide guests with timely and efficient service.
-Controls cash transactions at the front desk and maintains
complete responsibility for personal bank as specified by hotel
bank agreement policy.
-Maintains a friendly, cheerful and courteous demeanor at all
times.
Keywords: Hotel Zelos, Daly City , Guest Service Agent - Hotel Zelos, Sales , Daly City, California
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