Contact Representative - Internal Revenue Service
Company: Internal Revenue Service
Location: El Sobrante
Posted on: April 18, 2024
|
|
Job Description:
Use your customer service and administrative experience or your
bachelor's degree (any major) to qualify for an entry-level IRS
Contact Representative employment opportunity. Opportunities exist
in multiple locations. This Contact Representative position begins
with comprehensive classroom training and on-the-job training. This
means you do not need tax experience to qualify for the
position-our training provides you with the knowledge and resources
you need to provide a range of administrative and technical
assistance to taxpayers. As an IRS employee, you'll enjoy all the
rights and benefits of federal employment. At the same time, you'll
have that sense of public service, knowing that the support you
provide to taxpayers will contribute to everything from funding
domestic programs to the defense of our nation. At the IRS, you
will be provided with career development and advancement
opportunities so your career can grow with your aspirations. Other
IRS employment opportunities include jobs such as Revenue Officer,
Revenue Agent, and Criminal Investigator (Special Agent). These
types of jobs are all within your grasp, depending upon the
experience you gain in the agency and any additional education that
you might attain while an employee. Contact Representative Duties:
Interprets and applies applicable portions of basic tax law and
regulations and basic collection techniques and enforcement actions
to advise, inform, assess, and collect taxes and associated
liabilities. Researches and analyzes all available information
applicable to specific and well-defined collection issues and takes
corrective actions needed to close accounts. Contacts taxpayers
and/or their representatives in response to IRS inquiries regarding
a limited number of delinquent situations. Provides explanations to
specific inquiries initiated by individuals, generated by notices,
or internally generated assignments. Advises taxpayers of the
enforcement actions that may be taken if they fail to meet
commitments to file a tax return and/or pay tax liabilities and
encourages voluntary compliance with tax laws. Qualifications:
Federal experience is not required to qualify for this entry-level
Contact Representative position. You will qualify for the GS-5
grade level based on your specialized experience and/or education.
Experience for the GS-5 grade level: You must have one (1) year of
specialized experience at a level of difficulty that includes work
in positions that involved frequent contact with the public and
researching and responding to non-routine requests for information
orally or in writing. The following are examples of specialized
experience that may be qualifying and are not all-inclusive.
Applying laws, rules, or regulations and written guidelines.
Conducting face-to-face and/or telephone interviews (e.g.,
collection agency, telemarketing, customer service, sales)
resolving problems and issues. Negotiating with others to resolve
issues. Performing administrative and technical procedures using a
computer to locate and review records and reconcile discrepancies.
Working with records, documents, or financial accounts applying
established rules and procedures (e.g., basic accounting, issuing
credits and debits, researching and/or adjusting accounts). OR You
may substitute education for specialized experience as follows:
Completion of at least four (4) years of education above the high
school level leading to a bachelor's degree (120 semester hours,
180 quarter hours, or 2,880 formal classroom hours) or a bachelor's
or higher degree. OR You may qualify based on a combination of
experience and education. Salary and Benefits: This position's
starting salary varies depending upon location. Please see the How
to Apply section below to access the official Job Opportunity
Announcement and salary information. Employees receive the full
package of federal employment benefits that include health and
insurance plans, a generous annual and sick leave program, and
participation in the Thrift Savings Plan, which is a retirement
plan similar to a traditional 401(k). In addition, a recruitment
incentive has been authorized for eligible, highly qualified
applicants. The incentive will be $2,000 and will require a service
agreement. How to Apply: Click this site's APPLY link to access the
official Contact Representative Job Opportunity Announcement (JOA)
on irs.usajobs.gov, the federal government's official employment
site. You will learn exactly how to submit your application
package, including your resume, an online assessment questionnaire,
and possibly other documents. You will also learn about telework
eligibility, U.S. citizenship, and other requirements that should
be reflected in the information you provide in your resume.
Interested in other career opportunities with IRS? Visit
irs.usajobs.gov to search for other IRS opportunities, such as
Revenue Officer and Revenue Agent and Criminal Investigator
positions. To learn about upcoming IRS hiring events and career
fairs, visit jobs.irs.gov.
Keywords: Internal Revenue Service, Daly City , Contact Representative - Internal Revenue Service, Sales , El Sobrante, California
Click
here to apply!
|